Sales Engineer

Summary

Join Scale Army as a Sales Engineer to elevate client relationships and ensure client success. You will onboard new clients, identify upsell opportunities, and continuously engage with them to meet their evolving needs. Responsibilities include facilitating smooth onboarding, segmenting clients based on business needs, strategizing upsells, addressing administrative issues, engaging in high-level business discussions, attending ad-hoc meetings, and managing monthly Kick-Off Calls and Upsell Roadmaps. The ideal candidate possesses 3-5 years of experience in a client-facing role, excellent communication skills, strong business acumen, and problem-solving abilities. Familiarity with CRM and project management tools is also required. Scale Army offers a competitive salary and benefits, a diverse team, a flexible, fully remote role, and opportunities for growth.

Requirements

• 3-5 years in a customer success, account management, or client-facing role
• Excellent written and verbal communication skills; ability to articulate complex ideas clearly
• A strong understanding of business operations and the ability to speak intelligently about client needs
• Strong organizational and problem-solving skills with the ability to address client issues efficiently
• Familiarity with CRM systems and project management tools (e.g., HubSpot, Trello, Slack)
• A proactive, self-starter with a positive, customer-first mindset

Responsibilities

• Facilitate the smooth onboarding of new clients and hiring managers who are working with Scale Army for the first time. Ensure they are set up for success from day one
• Categorize new clients into specific buckets based on their business needs and help align staffing solutions that will best support their growth
• Work closely with the team to identify and strategize additional roles and services that can be upsold to existing clients, helping them scale efficiently
• Regularly check in with clients to address any administrative issues, such as PTO, equipment needs, etc., following internal SOPs for resolution
• Engage with clients in high-level business discussions, offering insights and recommendations based on your understanding of their business goals
• Be available to attend ad-hoc meetings to address client requests and concerns, providing tailored solutions as needed
• Schedule and manage monthly Kick-Off Calls and Upsell Roadmaps for each client to ensure a clear plan and strategy for continued success

Benefits

• Competitive salary and benefits
• Opportunity to work with a diverse team across various industries
• Flexible, fully remote role
• Room for growth and career advancement