Sales Manager

Summary

Join LoyaltyLion as a Sales Manager and lead a high-performing team focused on driving significant revenue growth within the ecommerce sector. You will coach and develop a team of Account Executives and Sales Development Representatives, exceeding targets through various sales channels. Responsibilities include managing the sales pipeline, optimizing sales processes, and collaborating with cross-functional teams. This role requires proven B2B SaaS sales management experience in ecommerce, strong leadership skills, and proficiency with CRM and sales enablement tools. LoyaltyLion offers a competitive compensation package and a dynamic work environment.

Requirements

• 3+ years of experience in B2B SaaS sales management, leading AEs and SDRs
• Experience managing sales of selling high velocity deals (~£10,000 ACV)
• Proven track record of achieving or exceeding revenue targets in the fast-paced ecommerce environment
• Experience scaling outbound pipeline with innovative, value-based approaches
• Strong hands-on leadership and coaching style, with the skills and ability to motivate and inspire a team
• Highly analytical, data-driven approach to decision-making, pipeline management, and forecasting
• Independent and creative problem-solving - a self-starter comfortable in an autonomous role, you excel at clarifying and simplifying approaches in ambiguous environments
• Excellent communication, negotiation, and relationship-building skills
• Highly competent with CRM systems (like Salesforce) and sales enablement tools (like SalesLoft)
• Familiarity with analytics tools to track and measure team performance

Responsibilities

• Coach and develop a team of experienced Account Executives and driven Sales Development Reps, fostering a culture of success and continuous improvement
• Enable them to exceed targets with fast-paced sales cycles, ensuring individual and team success
• Conduct regular 1:1s, team meetings, and performance reviews to maintain high engagement and productivity
• Own the team’s sales target (your team is responsible for closing all new business deals (from outbound, inbound and partnerships)
• Ensure consistent delivery of results (ACV £10k, range: £3k - £50k)
• Proactively manage sales pipeline, coverage and data quality to facilitate reliable forecasting against revenue targets
• Specific responsibility for managing outbound pipeline and revenue
• Manage SDRs and AEs to optimise outbound motions and messaging, drive efficiencies, increase conversion rates and grow this channel
• Optimise a 30-day sales cycle to drive quick, repeatable deal closures
• Refine and enable sales processes, including lead qualification, deal progression, and closing strategies
• Collaborate with marketing and partnerships to ensure a steady flow of high-quality leads
• Focus on creating a balanced approach to inbound and outbound sales activities, ensuring the team excels in closing both
• Track performance against defined KPI metrics for both AEs and SDRs
• Analyse sales data and team performance metrics to identify opportunities for improvement
• Identify skill gaps and implement training programs to improve sales effectiveness
• Implement actionable insights to enhance sales effectiveness and team productivity, leveraging coaching frameworks to uplift the capability of your team members
• Oversee the use of CRM and sales tools, ensuring accurate data entry and reporting
• Work with Product, Marketing, and Customer Success to align messaging, deliver value-driven solutions, maximising customer value and outcomes
• Provide customer feedback to inform product roadmap and feature development

Benefits

• Hybrid working policy, requiring at least 2 days a week in our office in Farringdon
• International Remote working (up to 30 days in each holiday year)
• 25 days holiday + bank holidays + carry 5 days holiday over into the next holiday year
• All permanent employees get equity to recognise the valuable contribution you'll make to our growth
• Company days out and events, and team socials
• Home office budget
• Cycle scheme
• Employee Assistance Program
• Private medical insurance
• Life Insurance
• Competitive learning and development budget
• The opportunity to join at a major inflection point – ecommerce is booming and with it, the demand for loyalty software like LoyaltyLion
• Macbook, magic keyboard, and any other tech or equipment you need to do a great job