Sales Operations Analyst

Summary

Join Diva International Inc. as a Sales Operations Analyst and contribute to the sales department's coordination, data-driven insights, and administrative activities while enjoying remote work in Ontario, Canada.

Requirements

• Completion of University or College degree in Business Administration or related field
• High proficiency in computer skills including Microsoft Office Suite, NetSuite, Zoom and Slack
• Strong proficiency in Microsoft Excel (pivot tables, VLOOKIP, data visualization) and experience with CRM systems
• Basic knowledge of SQL for data extraction and analysis
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent communication skills, both written and verbal, with the ability to convey insights to non-technical stakeholders
• Analytical mindset with keen attention to detail
• Problem-solving skills and the ability to work independently or collaboratively within a team
• Valid passport without restrictions for travelling across borders
• Experience and/or comfort working in the menstrual hygiene category

Responsibilities

• Provide support to domestic and international BDMs and Distributors as necessary by way of direction
• Manage and maintain customer portals (pulling reports, inputting information)
• Work with accounting, logistics, and supply chain team on customer portal needs (disputes, deductions, forecasts, reports)
• Upload and manage image content on retailer websites
• Support where required with GS1/EccNet, listing forms, promotional grids/deal sheets
• Complete Purchase Orders in NetSuite for the Sales Department
• Create Opportunity Codes in NetSuite and updating the Sales & Promo Tracker
• Provide general coordination and administrative support to the Sales Team (trade shows, travel)
• Provide weekly meeting updates in 1:1 with direct manager
• Continuous development of product and industry knowledge through self-education and working with other departments
• Other duties, tasks, and special projects, as assigned
• Collect, clean, and organize datasets from various sources to ensure data quality and accuracy
• Conduct data analysis using statistical methods to identify trends, patterns, and insights
• Generation of reports, dashboards, and visualizations using tools like Excel, Tableau, Power BI, DataRails, NetSuite
• Support in analyzing business performance metrics and identifying areas for improvement
• Utilize SQL to query databases and extract relevant information for analysis
• Maintain data integrity and confidentiality while handling sensitive business information
• Collaborate with team members to identify key business questions and define the necessary data requirements
• Communicate findings to internal stakeholders through presentations, written reports, and visualizations
• Contribute to the improvement of existing data collection, reporting, and analysis processes
• Stay up to date with industry trends and best practices in data analysis