Sales Operations Associate
at LincolnIT

Summary

Join our team as we support the Sales department in administration and reporting. Provide timely assistance to field sales force and dealer organizations, manage direct order processing, and maintain sales orders.

Requirements

• Minimum 2 + years’ administrative experience, preferably in sales and/or marketing environment preferred
• Demonstrated working knowledge of MS Office applications (Word, Excel, Outlook)
• Strong administrative skills
• Excellent verbal and written communication skills
• Strong time management and organizational skills
• Ability to analyze information and apply the best solution to complete the order and or resolve a problem
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to read and understand information and ideas presented in writing
• Ability to work under pressure and accomplish objectives with strict deadlines
• Ability to work independently in challenging situations (time constraints, etc.)
• Ability to develop constructive and cooperative working relationships with others in a team environment and maintain them over time

Responsibilities

• Administrate and manage all aspects of direct order processing
• Provide timely customer support and answer incoming calls and emails from customers and sales representatives
• Maintain sales orders
• Maintain support on product delivery and changes, pricing and customer service
• Provide timely and effective pertinent product and sales assistance as required
• Assist in administration of product promotions and special sales programs as required
• Support sales representatives with product, paperwork, questions, delivery, problems
• Discuss and assist in resolving issues of purchase orders or invoices to sales representatives and customers
• Check all orders to verify pricing, discounts, and other order requirements prior to order entry
• Field all customer inquiries regardless of channel (e.g., phone, email) and handle appropriately
• Collaborate with multiple departments (credit, product management, procurement, warehousing, and sales) to ensure orders are processed accurately and within order and shipping guidelines

Benefits

• Competitive salary
• Training and education
• Great benefits package (medical, dental, vision, 401k)
• Generous paid time off