Cloudian is hiring a
Sales Operations Manager

Summary

The Sales Operations Manager at Cloudian is responsible for improving sales efficiency, productivity, and process compliance within the organization by consulting with the sales force and management to implement best practice sales and operational processes. The role involves forecasting, process improvement, project management, workforce optimization, sales tools and productivity, sales incentive planning/compensation, and other responsibilities as assigned.

Responsibilities

• Forecasting
• Partners closely with Finance to lead/coordinate sales forecasting, planning, and budgeting processes on a strategic, quarterly and annual basis
• Leads/coordinates the creation and maintenance of sales metrics and analytics, such as KPIs and board deck preparation
• Provides input and support for the quarterly revenue QBR process
• Proactively identifies opportunities for sales process improvement
• Works closely with Sales team and management to review and evaluate sales process quality and prioritizes opportunities for improvement including understanding process bottlenecks and inconsistencies
• Monitors and strives to maintain high levels of quality, accuracy, and process consistency in the Sales organization’s planning efforts
• Facilitates successful implementation of new programs by ensuring a well-defined, efficient sales process is selected and implemented prior to launch
• Coordinates planning activities with other functions and stakeholders within Cloudian
• Reviews, evaluates and makes recommendations for changing Sales roles, coverage territories, or team configurations in order to maximize sales productivity
• Consults with the entire organization including Sales management to manage periodic sales territory, hierarchy and sales rep changes to ensure appropriate mapping into our sales systems
• Engages Sales team to identify and isolate barriers to sales productivity
• Suggests and sponsors a program of cross functional sales productivity improvement initiatives
• Analyzes, recommends and prioritizes investments in enabling technologies in support of Sales organization productivity
• Works closely with the Sales leadership team to understand sales and technology strategy
• Recommends/implements changes and enhancements to the company Customer Relationship Management (“CRM”) technology platform including CRM and mobility tools to Sales teams
• Monitors the accuracy and efficient distribution of sales reports and other analytics and intelligence essential to the Sales organization
• Recommends revisions to existing reports and assists in the development of new reporting tools as needed
• Monitors the assigned Sales organization’s compliance with required standards for maintaining CRM data
• Coordinates with Training team to deliver tools/resources and ensures support of such to the entire Sales organization including Sales management and Sales support personnel
• Leads and drives the process and supports the equitable assignment of sales force objectives and ensures objectives are optimally allocated to all Sales functions
• Works to ensure all Sales organization objectives are assigned in a timely fashion
• Investigates, analyzes, and recommends appropriate technologies to enhance the efficiency and effectiveness of calculating and paying sales commissions
• Develops and provides input to senior leadership in the development and administration of sales incentive compensation programs
• Works closely with Accounting, Finance, and Human Resources to establish rules, policies, processes and procedures associated with sales compensation
• Works closely with Human Resources Compensation team and acts as a primary contact for sales compensation issues
• Supports Sales management team and Human Resources with new employee setup/admin tasks for the assigned regions/segment
• Leads and supports broader Sales Operations initiatives and projects