Sales Operations Manager

Summary

Join Yubico's global sales operations team as Manager, Sales Operations! Lead the team, driving productivity and effectiveness. You will analyze regional performance, identify areas for improvement, and implement solutions to enhance efficiency. Collaborate with cross-functional teams on large-scale transformations and develop key sales metrics. This role reports to the VP, Sales Operations and requires strong analytical, communication, and managerial skills. Yubico offers a competitive salary and a comprehensive benefits package, including health coverage, retirement plan, wellness reimbursement, learning and development opportunities, and generous paid time off.

Requirements

• Bachelor’s degree or equivalent experience
• 7+ years of relevant experience in sales operations, revenue operations, customer success operations, sales systems or related fields
• Experience in one of the following areas: Enterprise software, SaaS, IAM, cyber-security
• Execution-driven mindset with a focus on achieving tangible results
• Proven track record of successfully driving change and optimizing processes
• Deep experience with CRM systems and tools; experience with Salesforce preferred
• Effective interpersonal and communication skills
• Excellent analytical skills
• Creativity, self-confidence and flexibility

Responsibilities

• Manage global sales operations team
• Train and coach employees to continually develop, improve and expand their professional skills
• Establish and enforce governance frameworks that ensure processes are consistently followed and properly controlled
• Analyze the performance of the Regions throughout the sales process to identify areas of improvement and best practices. Delve deep into processes and underlying data, identifying root causes and framing business problems
• Propose and implement solutions to enhance efficiency and effectiveness. Develop cross-functional working groups to oversee adherence and performance
• Partner with Sales Operations and Sales Enablement leadership to plan and support large-scale business transformations, rollouts and adoption of new processes
• Develop key metrics to be communicated across the Regions, in addition to leadership who provide insights into the sales process and effectiveness of the sales organization
• Direct and support the consistent implementation of company and/or sales initiatives
• Support enabling technologies, including CRM, to field sales teams. Measure compliance with required standards for maintaining CRM data
• Coordinate forecasting, planning and budgeting processes used within the organization
• Ensure the highest levels of data quality and adherence to data standards
• Build peer support and strong internal-company relationships with other key management personnel

Preferred Qualifications

Managerial experience

Benefits

• Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family
• Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting
• Wellness reimbursement. We provide you with $100 monthly reimbursement that you can use on your gym membership, a massage, or your favorite online fitness classes
• Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program
• Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year
• Paid parental leave. We love welcoming new members to our YubiFamily! You will have 8 weeks paid 100% so you can take care of your new family
• Commuter Benefits. If you need to commute to the office, we offer commuter benefits
• Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite