Sales Operations Manager

Summary

Join Twilio as the next Manager, Sales Operations, and guide the scaling of the Sales Operations motion. You will play a pivotal role in optimizing revenue-driving processes, leveraging analytics to enhance efficiency and transparency, and identifying process improvements across the GTM organization. Establish best-in-class practices, make recommendations for change, and execute flawlessly through cross-functional collaboration. Ensure operational excellence in GTM motions, from pipeline development to expansion strategies, through scalable processes and automation. Partner with cross-functional leaders in sales, systems, and HR to drive operational improvements. The ideal candidate has a proven track record of building scalable operational processes that improve efficiency and transparency in GTM functions.

Requirements

• 6+ years of experience in sales operations or revenue operations
• Have deep understanding of the key metrics/levers for a GTM organization (productivity, capacity, top of funnel, pipeline, etc.)
• Completed 2 rounds of annual planning within a GTM organization
• Strong analytical skills with proficiency in data manipulation and reporting tools
• Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams
• Strong project management and process mapping skills, with the ability to distill complex situations into actionable steps
• Excellent verbal and written communication skills
• Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities

Responsibilities

• Own the end-to-end development of corporate QBRs and executive business review templates, to ensure data drives strategic decision making
• Develop ‘best-in-class’ processes to run the business across our GTM organization, including standardizing global processes
• Problem solve and structure outcomes for complex sales operations challenges through data, analytics and insight
• Identify new opportunities and areas of productivity efficiency gains for the GTM organization and own the end-to-end execution
• Storyboard a compelling narrative to drive leadership alignment, and develop executive level communications to share business updates with C-suite executives to drive to decisions
• Partner with key cross-functional stakeholders to streamline and optimize our internal processes to drive excellence in everything that we do

Preferred Qualifications

Experience in sales operations or revenue operations for a CPaaS or SaaS organization is highly desired

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program