Sales Operations Manager

Summary

Join Twilio as the next Manager, Sales Operations and guide the scaling of the Sales Operations motion. You will play a pivotal role in optimizing revenue-driving processes, leveraging analytics to enhance efficiency and transparency, and identifying process improvements across the GTM organization. Establish ‘best in class’ practices, make recommendations for change, and execute flawlessly through cross-functional collaboration. Ensure operational excellence in GMT motions from pipeline development to expansion strategies through scalable processes and automation. Partner with cross-functional leaders in sales, systems, and HR to align on and drive operational improvements. The ideal candidate will have a proven track record of building scalable operational processes that have improved efficiency and transparency in GTM functions.

Requirements

• 6+ years of experience in sales operations or revenue operations
• Have deep understanding of the key metrics/levers for a GTM organization (productivity, capacity, top of funnel, pipeline, etc.)
• Completed 2 rounds of annual planning within a GTM organization
• Strong analytical skills with proficiency in data manipulation and reporting tools
• Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams
• Strong project management and process mapping skills, with the ability to distill complex situations into actionable steps
• Excellent verbal and written communication skills
• Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities

Responsibilities

• Own the end-to-end development of corporate QBRs and executive business review templates, to ensure data drives strategic decision making
• Develop ‘best-in-class’ processes to run the business across our GTM organization, including standardizing global processes
• Problem solve and structure outcomes for complex sales operations challenges through data, analytics and insight
• Identify new opportunities and areas of productivity efficiency gains for the GTM organization and own the end-to-end execution
• Storyboard a compelling narrative to drive leadership alignment, and develop executive level communications to share business updates with C-suite executives to drive to decisions
• Partner with key cross-functional stakeholders to streamline and optimize our internal processes to drive excellence in everything that we do

Preferred Qualifications

Experience in sales operations or revenue operations for a CPaaS or SaaS organization is highly desired

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program