Sales Operations Manager

Summary

Join Hootsuite as a Sales Operations Manager and play a key role in optimizing sales processes and technology integrations. You will report to the Senior Director, Sales Operations and contribute to shaping the sales technology roadmap. Responsibilities include evaluating and documenting sales processes, implementing streamlined workflows, managing sales tools, collaborating with cross-functional teams, and delivering training programs. This role requires extensive experience in B2B sales operations, familiarity with sales technologies, and a bachelor's degree. Hootsuite offers a flexible work arrangement with remote or hybrid options, available to applicants in the United States.

Requirements

• Extensive relevant experience working in a Sales Operations role within a B2B sales organization, preferably Enterprise Software, SaaS, or Technology
• Bachelor degree in Business or other relevant field
• Expert understanding of all operations processes, corporate change management principles, methodologies, and tools. Strong project management experience
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Accountability: holds self and others accountable to meet commitments

Responsibilities

• Evaluate and document existing sales processes to identify inefficiencies and bottlenecks
• Design and implement streamlined workflows that improve sales team productivity
• Develop and maintain sales process documentation and training materials
• Oversee the implementation and optimization of sales tools such as CRM systems
• Ensure tools are being utilized effectively by providing training and support to the sales team
• Collaborate with IT and other departments to integrate systems that enhance sales processes
• Act as a liaison between sales, marketing, and operations teams to ensure alignment on goals and processes
• Provide input to leadership on sales strategies and process improvements
• Facilitate regular meetings to review process performance and gather feedback
• Develop and deliver training programs to educate sales teams on new processes and tools in partnership with Global Sales Enablement
• Provide ongoing support to address challenges and ensure compliance with standardized workflows
• Foster a culture of continuous improvement within the sales team & technology partners
• Perform other related duties as required

Preferred Qualifications

Familiarity with Sales technologies (i.e. SFDC, Marketo, Gainsight, SalesLoft, LinkedIn Sales Navigator)

Benefits

In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model