Sales Operations Manager

Summary

Join Portoro, a tech-enabled property management company, as their highly motivated Operations Manager. This role focuses on growing the short-term rental inventory by supporting premier property management solutions to homeowners. You will oversee the entire sales funnel, optimize lead generation, manage reporting dashboards, build referral partnerships, and evaluate marketing ROI. The position requires strong CRM expertise, data scraping experience, and proven ability to implement sales cadences. Portoro offers uncapped earning potential, comprehensive health benefits, flexible vacation time, career growth opportunities, and a supportive work environment.

Requirements

• 5+ years of experience in sales operations, business development, or revenue management within hospitality, real estate, or a high-growth startup
• Strong CRM expertise (HubSpot preferred), with experience in lead management and automation workflows
• Familiarity with AI tools for sales automation, call tracking, and predictive analytics
• Experience with data scraping tools (MLS, Airbnb, Zillow, Redfin, etc.) to drive lead generation
• Proven ability to develop and implement structured sales cadences
• Strong analytical mindset with the ability to track and optimize KPIs for sales teams
• Excellent verbal and written communication skills, with the ability to build trust and rapport with clients
• Able to work independently, manage your time effectively, and be proactive in seeking out new opportunities
• Familiarity with the Bend/Sunriver market and a willingness to travel within the area as needed
• Ability to work efficiently in a remote environment
• Comfort working in a startup environment with the empowerment to make decisions
• A commitment to ethical business practices and alignment with Portoro’s core values of integrity, hospitality, flexibility, hustle, collaboration, and fun; enjoy the journey and celebrate wins together

Responsibilities

• Oversee the entire sales funnel, ensuring leads are properly tracked, nurtured, and converted through HubSpot CRM
• Optimize lead generation tactics, including MLS data scraping, AI-driven lead scoring, and referral program tracking
• Ensure BDRs follow structured outreach cadences (calls, emails, SMS, direct mail, ringless voicemails)
• Implement and monitor activity-based KPIs (e.g., calls per day, meetings booked, contracts signed)
• Manage real-time reporting dashboards to track sales performance, speed-to-lead, and conversion rates
• Build and track referral partnerships with realtors, mortgage brokers, and insurance providers
• Oversee co-branded marketing initiatives that provide realtors with revenue projections and homeowner insights
• Manage guest-to-owner upsell programs, leveraging Portoro’s 50,000+ annual guest database to generate new homeowner leads
• Evaluate cost per lead (CPL) and cost per win (CPW) across all marketing and sales channels
• Conduct competitive analysis, identifying underperforming competitor properties for targeted outreach
• Monitor lead scoring and sales pipeline health using AI-driven analytics in HubSpot
• Ensure ROI tracking on outbound and inbound prospecting efforts (SEO, paid ads, content marketing, social)

Benefits

• Uncapped Earning Potential: Competitive base salary with an attractive sales bonus plan tied to overall growth
• Health & Wellness: Comprehensive health, dental, and vision insurance options
• Work-Life Balance: Flexible vacation time
• Career Growth: Opportunities for advancement within a rapidly growing company
• Tools for Success: All the equipment and support you need to thrive in your role
• Great Culture: Work with a team of passionate, driven individuals in a supportive and fun environment