Sales Operations Manager

Summary

Join The Credit Pros as a Sales Operations Manager in a 100% remote, full-time role. You will lead and manage a team of 8-10 Sales Managers focused on credit repair and debt solutions. Responsibilities include setting team strategy, monitoring performance, developing sales plans, and collaborating with the Director of Sales. The ideal candidate possesses 5+ years of leadership experience in a contact center and business enablement support role, strong analytical and problem-solving skills, and experience with process engineering. The Credit Pros offers a competitive salary ($70,000-$80,000/yr), flexible PTO, company holidays, birthday time off, and comprehensive health benefits.

Requirements

• 5+ years of leadership experience in a contact center environment and in a business enablement support role (Performance Management, Workforce Planning, Business Analytics, Quality and Training)
• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients, and public
• Strong analytical and problem-solving skills
• Experience with process engineering to positively impact the bottom line
• Demonstrated experience as a change champion and strong people leader
• Strong understanding of organizational development, policy development, and people practices
• Ability to think critically and apply rigor yet move with the pace of a high growth organization
• Ability to communicate with all levels of retail and corporate management
• Excellent writing skills with attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner

Responsibilities

• Report and collaborate with the Director of Sales in successful execution of a high performing sales floor
• Lead and manage a floor of 8 to 10 Sales Managers focused on selling credit repair and debt solutions
• Coaches and mentors Sales Managers through constant communication, standups, 1:1s and understand their issues and collaborate with Management for solutioning
• Establishes, monitors, and maintains current and future operational policies and procedures (SOPs), performance measures, metrics and production control processes
• Provides leadership for area of responsibility including planning, coaching, recruiting
• Monitors each team’s sales performance, works with employees to implement goals and document progress, approves incentive compensation calculations, and works with HR Office on employee related issues
• Directs resources in a cost-effective, innovative manner including assisting Sales Managers in effective use of resources and tools
• Participates in establishing financial goals, objectives, and measurements to meet growth targets
• Develops sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives

Benefits

• Base Salary: $70,000 - $80,000/yr
• Flexible Accruing Paid Time Off
• Company Holidays
• Birthday Time Off
• Health, Dental and Vision Insurance