Remote Senior Sales Operations Specialist

Summary

Join Lighthouse's dynamic Revenue team as a Senior Sales Operations Specialist, providing world-class support to the sales function through accurate and timely execution of customer administration. Contribute to creating and supporting sales strategies to capitalize on revenue opportunities within the organization.

Requirements

• A minimum of a Bachelor's Degree or equivalent work experience
• Proven experience in sales/business operations/analytics
• Previous experience with CRM systems – Salesforce mandatory. Salesforce admin certification is considered a plus
• Significant experience with the Lead > Order process and CPQ tools
• Experience with Salesforce reporting capabilities
• Very organized, able to start a task and complete it successfully
• High analytical and able to extract business insights from analysis
• Great time management
• Ability to work independently, collaborate with teammates, and fully deliver on all commitments to meet deadlines
• Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with Lighthouse's values and culture
• A demonstrated ability to understand and articulate complex requirements

Responsibilities

• Provide day-to-day support for sales process
• Auditing and monitoring proposal and contract accuracy to enhance forecasting
• Identify quick-wins and crucial enhancement requirements to the sales process
• Run clean-up projects to improve the quality and accuracy of leads, contacts and accounts databases
• Align with Marketing Operations to discover data cleansing opportunities and account mapping
• Enrich our existing database with fresh information and new data points. Update missing information where required
• Develop scheduled and ad-hoc reports
• Support the sales operations strategy, understand priorities and execute operational plans
• Liaise with Sales Enablement for the roll-out of new processes
• Support and advise reps on Salesforce quote flow, coordinating closely with finance dept
• Coordinate with various teams involved in closing big group deals with attention on Finance collaboration ensuring we are booking big deals correctly in CRM. Cleaning up account relationships so that hotels can be easily assigned
• Prioritize your work and focus on the most urgent projects

Benefits

• Flexible working environment: Work from home or at one of our global offices
• Flexible time off: Autonomy to manage your work-life balance
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential
• Impactful work: Shape products relied on by 85,000+ users worldwide
• Competitive compensation: Proactively maintained to value your work
• 401k matching: Up to 4%
• Health insurance: Three Blue Cross Blue Shield plans with 99% company contribution to the base plan and 50% for dependents and spouses, plus $25/month to HSA
• Wellbeing support: Subsidized up to 80% ClassPass subscription
• Referral bonuses: Earn rewards for bringing in new talent