Sales Operations Support Representative

Summary

Join ELVTR, a rapidly growing EdTech startup, as a Sales Operations Support Representative. You will provide crucial operational support to the sales team, ensuring sales success and delivering exceptional customer service. Responsibilities include administrative support, responding to customer inquiries, maintaining CRM records, and coordinating with other teams. The ideal candidate possesses a Bachelor's degree, 1+ years of relevant experience, excellent communication skills, and strong organizational abilities. ELVTR offers a competitive salary and bonuses, exciting benefits like gym reimbursements and mental health benefits, flexible work arrangements, and a collaborative work environment.

Requirements

• Bachelor's degree in business administration, marketing, or a related field
• 1+ years of experience in sales, customer service, or a similar role
• Excellent phone and email communication skills, with the ability to build strong relationships with customers and colleagues
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize competing demands in a fast-paced environment
• Positive attitude, self-starter, and team player

Responsibilities

• Provide administrative support to the sales team, assisting with day-to-day questions and requests
• Respond to customer inquiries via text messages, WhatsApp and email, offering exceptional customer service and assistance with enrollments when needed
• Handle incoming customer calls, addressing questions and concerns effectively
• Maintain accurate and up-to-date customer records in CRM systems and other databases, providing regular checks for the sales team
• Stay updated on new course offerings to better assist the team and customers
• Assist with day-to-day operational tasks to support the team and ensure smooth workflows
• Coordinate with cross-functional teams such as marketing, finance, and operations to ensure smooth sales operations
• Preparing materials for the new course launches
• Constantly improving processes for the sales team offering optimizations/automatizations to ensure effective performance

Preferred Qualifications

Experience with a CRM system is preferred

Benefits

• Competitive Salary and Bonuses
• Gym membership reimbursements
• Mental health benefits
• Generous vacation allowance
• Free access to all our courses
• Remote or Office Work with a Flexible Schedule