Sales Operations Support Specialist

Summary

Join Experian's Sales Operations team as a Sales Operations Specialist and contribute to enhancing the performance of our B2B sales organization. You will collaborate with sales, marketing, and client services teams on various initiatives that drive sales processes. Key responsibilities include providing user support to customer-facing teams, ensuring data quality in Salesforce, developing training materials, collaborating on Salesforce strategies, and leading initiatives like lead routing and data quality projects. A bachelor's degree is preferred, along with 3+ years of experience in sales support/operations or a B2B sales role. Advanced knowledge of Salesforce.com, CPQ, and electronic signature tools is required. The position offers a comprehensive benefits package including medical, life, and dental insurance; an Asociacion Solidarista; an International Share Save Plan; flexible work arrangements; paid time off; an annual performance bonus; education reimbursement; and more.

Requirements

• Bachelor’s degree is preferred
• 3+ years of experience in a sales support/operations or sales role, preferably in B2B sales environment
• Advanced knowledge of Salesforce.com, CPQ, and electronic signature tools required
• Competent in Excel, Power Point, Word

Responsibilities

• Provide user support to customer facing teams; including questions, troubleshooting issues and application resolution including Salesforce, Configure Price Quote (CPQ) and other sales processes and platforms, reports, and data quality
• Partners with and trains sales and client services teams to ensure high standards of data quality in Salesforce
• Develop training materials for new hires and continuing education on SF process and best practices
• Collaborates with the sales organization and other users to support Salesforce strategies, priorities, and roadmaps
• Works together with team members on shared responsibilities
• Lead routing
• Billing requests
• Data quality initiatives
• Research requests

Preferred Qualifications

• Knowledge of sales and marketing tech stack is preferred
• Knowledge of sales principles, sales cycle and process is preferred
• Superior communication, problem solving, and analytical skills, experience with presenting to management
• Ability to work independently, as well as part of a team, on multiple projects

Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program