Sales Phone Agent

Summary

Join our team as a remote sales representative! This seasonal position (January-September) offers a chance to transition into a long-term role based on performance. You'll handle inbound and outbound calls, providing lawn care service estimates and booking customers. The role requires excellent communication skills, sales experience, and the ability to meet sales targets. We provide comprehensive training and a competitive compensation package including base pay and performance-based commission. Work from home in a distraction-free environment with reliable internet and equipment.

Requirements

• Possess the ability to establish rapport with customers
• Be able to provide superior service to every customer by utilizing all available tools and resources
• Have the ability to sell and close deals over the phone
• Be able to meet defined sales targets and agent metrics
• Be adaptable to change
• Demonstrate empathy towards customers
• Have the ability to adhere to a schedule
• Maintain high productivity at defined proficiency levels
• Be willing to receive and act on feedback from the leadership team
• Be at least a high school graduate
• Possess excellent written and verbal English skills
• Have a computer, laptop or desktop with a camera (8GB RAM, Corei5 Processor) with a noise-canceling headset. Chromebooks, tablets, iPads, or cell phones are not compatible
• Have a consistent power source and reliable internet connection (25 Mbps, with a backup connection of 10 Mbps) in a quiet, distraction-free workspace
• Be willing to work US hours and weekends and be amenable to working in rotating shifts

Responsibilities

• Make inbound and outbound calls (warm calls)
• Handle approximately 200 calls per week, with most sales calls lasting 6 to 15 minutes
• Work during the hours of operation: 7a-12a CST M-F, and 8a-10p CST Sat-Sun, for 8 hours per day, up to 5 days a week (40 hours)
• Explain the company's services (lawn care services platform), what it does (matching lawn care professionals with homeowners), provide job estimates, and successfully book and upsell customers for recurring services
• Understand how to connect with US-based customers and close sales over the phone; overcoming objections and upselling are essential skills

Preferred Qualifications

• Have at least 2 years of experience in the BPO industry
• Have prior experience using CRM and VoIP software
• Use PLDT (#1) or Converge (#2) as internet providers
• Have backup power and internet supplies to ensure you can complete your full shift

Benefits

• Base Pay: $5/hour
• Performance-Based Commission: Earn an additional $1 to $4 per hour, based on your sales success
• Total Potential Pay: $6 to $9/hour with consistent performance
• Remote work
• Training