Sales Process And Systems Optimization Senior Manager

Summary

Join Twilio as the next Senior Manager, Sales Systems & Process and lead the sales systems and processes for the Sales organization. You will optimize sales operations, manage and improve the sales process, understand system pain points, and streamline workflows. The role requires defining the sales user journey and acting as a bridge between Sales, Operations, and Systems teams. Exceptional communication skills and the ability to lead through change are essential. A proven track record of reviewing existing technologies and making recommendations is necessary. This position offers a remote work opportunity with some travel.

Requirements

• 8+ years of experience building and owning GTM operations
• Deep knowledge of tooling, activities, and best practices across the full revenue lifecycle—including Salesforce, CPQ solutions, and adjacent tools like Outreach, ZoomInfo, Tray, and Gong
• Strong understanding of sales methodologies and best practices
• Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams
• Technical aptitude to learn new sales technologies
• Experience problem-solving, including structuring of ambiguous problems with synthesis into meaningful recommendations
• Outstanding project management skills, including project structuring and managing multiple projects independently
• Ability to work independently and experience partnering with leadership to develop new priorities
• Excellent verbal and written communication skills
• Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities

Responsibilities

• Developing, documenting, and refining sales processes to enhance efficiency and effectiveness
• Partnering with the Sales Automation to ensure the GTM systems roadmap aligns with business goals and integrates seamlessly with existing platforms
• Understanding what is required from the GTM team to drive their business forward, and drafting those business requirements as an input to our Systems business partners
• Working closely with sales enablement to train sales reps on new sales processes, systems and tools to ensure proper usage and maximize their effectiveness
• Work closely with multiple stakeholders (e.g. sales, marketing, systems, etc.) to ensure seamless execution of priorities and initiatives
• Storyboard a compelling narrative of the future vision to drive leadership alignment and develop executive level communications to share business updates with C-suite executives to drive to decisions
• Able to synthesize insights from various data to ensure each recommendation provided from the team is fact-based and rooted in analysis
• Provide independent views and opinions in order to hold ensure stakeholders drive to the best possible outcome for the business and ensure everyone is being held accountable to the big picture objective

Preferred Qualifications

Experience in Cloud Communications, CPaaS, UCaaS or similar industry

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan