Senior Sales System Analyst

Summary

Join Datadog's Revenue Operations team as a Salesforce expert and make a significant impact in a rapidly growing environment. You will support internal customer needs, manage CRM and CPQ configuration, maintain existing features, and collaborate with stakeholders on new global initiatives. This role involves leading CRM deployments, performing administrator functions, coordinating user acceptance testing, creating documentation and training materials, and mentoring team members. The ideal candidate possesses extensive Salesforce administration experience, expertise in Flows and Github, and a strong understanding of Quote-to-Cash and Channel and Alliances processes. Datadog offers a competitive salary and benefits package, including stock equity, career development opportunities, and a supportive work culture.

Requirements

• BA/BS/Masters in Business, Engineering, or other quantitative field
• Minimum 5+ years of direct experience working with Salesforce administration
• 2+ years of experience with Flows
• 2+ years of experience with Github for deployment
• Keep up to date with Salesforce releases, features and best practices. Make recommendations to management regarding implementation as appropriate
• Knowledge of ETL integrations with connected databases
• Experience with Quote to Cash and Channel and Alliances processes in a SaaS & recurring revenue company
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Salesforce Certified Administrator or Salesforce Consultant or any other relevant certification
• Ability to mentor and coach other Salesforce admins

Responsibilities

• Combine Salesforce product expertise with business acumen and technical skill
• Partner with multi-functional teams: Sales, Channel and Alliances, Marketing, Sales Enablement, Product, Engineering, and Finance to streamline and optimize the processes related to Lead-to-Opportunity and Quote-to-Cash
• Lead and manage the configuration and deployment of our medium complexity CRM and other modules to support sales and support automation
• Perform Salesforce administrator functions including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows and groups
• Coordinate user acceptance testing (UAT) to ensure requirements are met. This includes tracking issues through to resolution and securing end user acceptance sign-off
• Write design documentation and training materials supporting business needs
• Monitor user adoption rates and respond as needed (e.g., additional training sessions, well-organized & informative presentations)
• Mentor other members of the team to maximize the team’s overall productivity and effectiveness

Preferred Qualifications

• Experience performing CPQ consulting implementations
• Comfortable working in a SOX and Change Management focused environment
• Knowledge of Salesforce DevOps Center or other CI/CD tools
• Salesforce Certified Platform Developer I or Salesforce Advanced Administrator or CPQ Specialist or Salesforce Consultant or any other relevant certification

Benefits

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture
• Healthcare, dental, parental planning, and mental health benefits
• A 401(k) plan and match
• Paid time off
• Fitness reimbursements
• A discounted employee stock purchase plan