Sales Support Administrator

Summary

Join Robert Bosch as a remote temporary Sales Operations Specialist! This role, working 37.5 hours/week Monday-Friday from a home office, will perform various sales operations tasks under the direction of the Senior Key Account Manager. You will prepare reports, price quotations, and financial approval requests. Responsibilities also include assisting with product promotions, data mining, resolving customer escalations, and creating cross-reference tables. This position is crucial for ensuring timely and accurate data delivery to Canadian OES customers. The role requires strong Excel skills and excellent communication abilities.

Requirements

• Recent grad from a Business, Data Analytics or related Degree or Diploma program
• Intermediate to excellent proficiency in Excel
• Intermediate proficiency in Microsoft Word, Powerpoint and MS Teams
• Excellent written and verbal communication in English
• Strong organizational skills
• Ability to work both independently and with a team
• Experience making outbound customer service phone calls

Responsibilities

• Prepare pivot tables and reports for each OES customer. This includes top selling product sales, top selling dealers, and specific categories as required by customers
• Prepare price quotations
• Prepare financial approval requests using Bosch templates. Route and monitor progress
• Prepare product questionnaires
• Assist sales and marketing with creating product promotions
• Data mine to support Bosch and customer initiatives
• Resolve customer escalations such as return goods authorizations, service parts requests, and credit/rebill follow up via email and phone
• Create OES cross reference tables
• Reinstate part numbers
• Support special projects as requested
• May perform additional tasks as requested

Preferred Qualifications

• One year of related experience considered an asset
• Salesforce experience an asset
• Experience using AI such as ChatGPT an asset
• Experience working in the automotive industry an asset