Sales Support Administrator

Summary

Join Eurofins Scientific, a global life sciences company, as a Sales Administrator managing incoming sales inquiries. Convert inquiries into invoiced business or hand leads to the field sales team. Administer new sales inquiries, raise quotations, send registration forms, and participate in onboarding. Liaise with the onboarding team to arrange training. Handle significant leads and pass them to the Business Development Sales team. Answer customer phone calls, follow up for satisfaction, and respond to emails and texts. Input client details into the CRM and log prospects and opportunities. Communicate with new customers during their first month and ensure a smooth handover to the customer service team. Provide high-level customer care and understand core operating systems. This fully remote position offers a 37.5-hour work week.

Requirements

• Customer services experience
• Excellent IT skills
• Effective communication skills both written and oral
• High level of attention to detail
• Ability to work within a team

Responsibilities

• Manage all incoming sales enquiries
• Convert these enquiries into invoiced business or hand the lead over to a member of the field-based sales team according to size and business scale
• Administer all new sales enquiries coming into the sales inbox and assign to the relevant team member
• Turn these sales queries around including the raising of quotations, sending new client registration forms and to be part of the onboarding team
• Liaise with Europortal onboarding team to ensure training is arranged in a timely manner
• Where the leads are potentially significant (revenue or business scale) to ensure these are passed on fully to the Business Development Sales team
• Answer phone calls from new customers and deal with queries as they arise
• Follow up with customers to make sure that they are satisfied after the first month of transferring to the customer service team
• Respond to emails, texts, and phone calls from customers
• Input new client details into CRM and log new prospects, leads and opportunities
• Communicate with our new customers during the first month of operation, to ensure we are providing an effective service in line with customer expectations
• Following the first month of the new customer working with Eurofins, to carry out a full handover of the customer into the daily customer service routines, to ensure the same level of service is maintained going forward
• Provide a high level of internal and external customer care
• To have a good understanding of our core operating systems – FGS, CRM, CLO, CLQ, Europortal, RelationWise and other applicable systems

Benefits

• Enhanced Annual Leave Entitlement
• Additional Annual Leave Purchase scheme
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities