Sales Support Representative

Summary

The job is for a Sales Support Representative at JayWay Travel, a rapidly growing boutique travel company specializing in customized European travel experiences. The role involves customer service, sales support, and following sales processes. The ideal candidate should be a Native English speaker with customer care/call center experience, strong organizational skills, problem-solving abilities, teamwork skills, familiarity with European geography, adaptability, and travel experience within Europe.

Requirements

• Communication: Native English, excellent in writing and speaking, to effectively manage client interactions
• Experience: customer care/call center experience
• Availability: Flexible for afternoons/evenings EST, weekends, and holidays, with high-speed internet for remote work
• Skills: Strong in organization, problem-solving, teamwork, and familiarity with European geography
• Adaptability: Versatile in handling client needs, detail-oriented, numerically skilled, and passionate about travel
• Travel experience within Europe

Responsibilities

• Completing daily follow-up phone calls and emails with clients
• Assisting the sales team with their daily workload and coverage during days off
• Responding to inbound phone calls and providing timely responses to new leads
• Following sales processes and maintaining an organized workflow

Preferred Qualifications

• Candidates with the following qualifications will be given special consideration
• Sales experience
• Well traveled within Europe
• Hospitality industry experience
• Remote working experience
• Prior exposure to the travel industry

Benefits

• Competitive pay
• Fully-remote position
• Health and Wellness benefits
• Company-provided laptop
• Exciting travel opportunities
• Performance bonuses