Salesforce Administrator

Summary

Join Furnished Quarters as a Salesforce Administrator and support the configuration, maintenance, and optimization of our Salesforce platform. Collaborate with various departments to streamline workflows and reduce technical debt. You will act as the primary liaison between business teams and the Technology department within a rotating pod structure. Responsibilities include managing Salesforce requests, maintaining documentation, conducting audits, supporting user onboarding, and configuring Salesforce objects and automations. You will also contribute to data and analytics support using Power BI. This role requires a Salesforce Administrator certification and 2-4 years of hands-on experience. A Bachelor's degree or equivalent experience is also required.

Requirements

• Salesforce Administrator certification required; additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder) are a plus
• 2–4 years of hands-on Salesforce Administration experience in complex, custom environments
• Strong understanding of Salesforce platform configuration, including Flows, Process Builder, validation rules, custom objects, and permission sets
• Experience managing system improvements, troubleshooting issues, and addressing technical debt in a live Salesforce environment
• Experience with Power BI or a demonstrated willingness to learn and support business analytics initiatives
• Excellent analytical and problem-solving skills; able to understand business workflows and translate them into scalable Salesforce solutions
• Strong written and verbal communication skills; able to interface confidently with technical and non-technical stakeholders
• Proven ability to manage and prioritize multiple projects across departments and timelines
• Bachelor’s degree in information systems, Business, Computer Science, or a related field, or equivalent work experience

Responsibilities

• Collaborate with department stakeholders to design and support pod-specific Salesforce roadmaps in alignment with company-wide initiatives
• Serve as the primary liaison between assigned departments and the Technology team, learning workflows, SOPs, and operational processes to inform platform improvements
• Manage and resolve Salesforce requests within the assigned pod, ranging from quick configuration updates to more complex functional builds
• Maintain accurate and up-to-date documentation for technical processes, data structures, automations, and user guides
• Participate in quarterly audits of user permissions, data quality, and automation logic to ensure system integrity and compliance
• Support user onboarding, training, and communications related to platform updates and feature enhancements
• Configure and maintain Salesforce objects, fields, validation rules, flows, and other automations to meet evolving business needs
• Evaluate, streamline, and clean up legacy workflows, validation rules, and automations to reduce technical debt
• Participate in cross-admin collaboration to align development standards, naming conventions, and platform-wide consistency
• Design, maintain, and enhance reports, dashboards, and user interfaces to support timely business decision-making
• Support Power BI data quality initiatives by ensuring Salesforce fields and structures align with clean reporting standards
• Bring experience with Power BI or demonstrate a strong willingness to learn in support of analytics and reporting initiatives
• Uphold and embody Furnished Quarters' core values of care, collaboration, community, challenge, and career in all guest, vendor, and colleague interactions
• Actively participate in team meetings and huddles, sharing best practices and asking relevant questions
• Maintain a professional appearance in line with company standards
• Contribute to a welcoming environment with a positive and friendly attitude towards guests and team members
• Stay updated on all relevant Standard Operating Procedures and policies, exercising discretion and sound judgment
• Demonstrate multitasking abilities, primarily when operating multiple software programs
• Identify improvement opportunities and recommend operational enhancements to boost efficiency and customer service
• Consistently meet or exceed established performance metrics (KPIs) to ensure alignment with company goals and service standards
• Complete all company-required compliance training by established deadlines
• Submit one-on-one self-evaluations by designated deadlines to support ongoing development and performance tracking

Preferred Qualifications

Basic proficiency in Apex and Lightning Web Components (LWC) is preferred; ability to collaborate with developers when advanced customization is required