Salesforce Administrator

Summary

Join SMASH, a tech talent agency connecting professionals in Costa Rica and Colombia with US companies. As a Salesforce Administrator (Litify Specialist), you will manage the firm's Salesforce & Litify environment, ensuring seamless user experience and platform optimization. Key responsibilities include user and license management, resolving support tickets, gathering requirements, configuring Salesforce & Litify, providing training, and ensuring data integrity. This remote position requires at least two years of hands-on Salesforce administration experience, ideally with Sales Cloud and Litify, along with relevant Trailhead badges. Excellent communication skills and a proactive mindset are essential. SMASH offers benefits such as work-from-anywhere flexibility, private medical insurance, an English academy, business skills coaching, and various events and perks.

Requirements

• Minimum 2 year of hands-on Salesforce administration experience, ideally with Sales Cloud and Litify
• Trailhead Badges/Super Badges demonstrating expertise in Salesforce administration
• Strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Experience in workflow automation, including Process Builder, Flows, and Data Loader
• Proactive mindset for continuous platform improvement and best practices
• Ability to troubleshoot, analyze complex issues, and implement scalable solutions
• Excellent communication and relationship-building skills to collaborate with stakeholders at all levels

Responsibilities

• Oversee user and license management, including onboarding/offboarding, roles, profiles, and permissions
• Manage and resolve user support tickets, providing technical assistance as needed
• Gather requirements from stakeholders and propose technical solutions to improve workflows and processes
• Configure Salesforce & Litify, including Workflows, Process Builder, Flows, custom objects, page layouts, record types, dashboards, and reports
• Monitor user adoption and provide training to enhance system proficiency
• Develop and maintain training materials and technical documentation
• Support and integrate Salesforce apps (e.g., phone systems)
• Ensure data integrity through best practices and proactive system maintenance

Preferred Qualifications

Experience with Metadata, Apex Class, and Triggers is a plus

Benefits

• Work from everywhere
• Private Medical Insurance
• English Academy for Employees and Relative
• Business Skills Coach – Certifications
• Events and Additional Perks