Salesforce Administrator

Summary

Join our team as a Salesforce Administrator to build and maintain effective, scalable solutions in Salesforce and related tools. Collaborate with stakeholders, using technology to improve processes and enhance work efficiency. This remote-first role reports to the Senior Manager, Business Technology and is open to applicants in Canada and the USA. You will review requirements, design, build, and maintain Salesforce solutions using declarative and programmatic methods. Manage support queues and other sales tools, while effectively communicating complex technical solutions to stakeholders. Work collaboratively with a team of System Administrators and Product Managers to deliver high-quality service.

Requirements

• Some relevant experience in a Salesforce Administrator role
• CS degree, Business degree, or equivalent experience
• Certifications (at least 1 of the following): Salesforce Certified Administrator
• Salesforce Certified App Builder
• Salesforce Certified CPQ Specialist
• Experience integrating Salesforce with 3rd party tools, including via ETLs
• Experience working with CPQ software (ideally Salesforce CPQ)
• Process/Project Management: skilled at defining and managing the processes and timelines necessary to get work accomplished
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs

Responsibilities

• Review requirements, design, build and maintain solutions in Salesforce using declarative and programmatic methods
• Design, build and maintain solutions in Salesforce using declarative methods
• Build and maintain integrations between Salesforce and 3rd party tools
• Audit and document existing processes and technical designs, and identify areas for improvement
• Manage our Business Technology support queue on a rotating basis
• Manage and provide support for other sales tools (e.g. LeanData, Gong and SalesLoft)
• Distill complex technical solutions into layman’s terms and communicate these in a clear and understandable way to stakeholders
• Work within a team of System Administrators and Product Managers to deliver high-quality service to our internal customers

Preferred Qualifications

Experience developing in Apex or similar programming language