Salesforce Administrator

Summary

Join GFiber as a Salesforce Administrator and play a key role in managing and scaling our Salesforce platform. You will provide expert technical guidance, support stakeholders, manage system enhancement projects, maintain system health, operationalize integrations, and ensure data integrity. Collaborate with business stakeholders and technical teams to gather and analyze requirements, translate business needs into functional specifications, and ensure solutions are scalable and meet user needs. Manage tasks such as licensing, imports, exports, backups, and data cleansing. Collaborate with other Salesforce administrators and developers, and stay current with Salesforce updates. This pivotal role requires a Bachelor's degree or equivalent experience, 5 years of Salesforce administration experience, and 2 years of experience managing Salesforce-related projects. The position offers a competitive salary range of $136,000-$198,000 plus bonus and benefits.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; or equivalent practical experience
• 5 years of direct experience as a Salesforce Administrator, with a demonstrated progression of responsibilities
• 2 years of experience managing Salesforce-related projects, including requirements definition, project planning, and execution
• Experience with configuring & managing Salesforce, including licensing, fundamentals, user management, roles/profiles, custom objects/fields, workflows, Process Builder, and Lightning Flows

Responsibilities

• Perform all aspects of Salesforce administration, including but not limited to: managing user access, roles, and permissions; configuring objects, fields, and page layouts; building and maintaining complex workflows, process builders, and flows; and ensuring data integrity through best practices in data management
• Collaborate closely with business stakeholders and technical teams to gather and analyze requirements. Assist in the solution design process by mapping business needs to Salesforce capabilities, contributing to planning sessions, and ensuring proposed solutions are scalable and meet user needs. Serve as a key liaison to translate business requirements into functional specifications
• Perform management tasks, including licensing, imports, exports, backups, and cleansing—to ensure data integrity, and drive user adoption by documenting support processes, creating FAQs, and developing training materials for knowledge sharing
• Collaborate with Salesforce Administrators and Developers for complex escalations, and stay current with Salesforce updates, proactively sharing knowledge and best practices with the team and end-users

Preferred Qualifications

• 8 years of direct experience as a Salesforce Administrator, with a demonstrated progression of responsibilities
• Salesforce certifications such as: Platform App Builder, Salesforce Certified Platform Developer I, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant
• Experience with Salesforce Lightning
• Experience with Salesforce integrations
• Experience with Agile methodologies
• Solid understanding and practical experience in analytics and dashboard development

Benefits

The US base salary range for this full-time position is between $136,000 - $198,000 + bonus + cash award + benefits