Salesforce Administrator

Summary

Join Zyte as their first CRM owner, reporting to the head of revenue operations. You will design and implement custom Salesforce objects, automations, and guardrails to support company scaling. Collaborate across functions to optimize processes and improve operational efficiency. Maintain and optimize the Salesforce CRM platform, ensuring data integrity and system performance. Translate business requirements into Salesforce solutions, build dashboards and reports, and automate workflows. Provide training and support to Salesforce users. Collaborate on the Salesforce roadmap and scalability requirements, evaluating new features and applications. This role requires a Salesforce Administrator certification and 3+ years of hands-on experience.

Requirements

• Salesforce Administrator certification (ADM 201 or ADX211) required
• 3+ years of hands-on Salesforce administration experience in a high-growth technology environment
• Excellent written and spoken English communication skills
• Proven ability to work independently and take full ownership of CRM systems and processes
• Strong analytical and problem-solving skills with attention to detail
• Advanced knowledge of Salesforce configuration including custom objects, fields, workflows, and validation rules
• Experience with Salesforce reporting, dashboards, and data management tools
• Proficiency in process automation using Process Builder, Flow, and Apex triggers
• Experience with data migration, data quality management, and system optimization
• Demonstrated ability to translate business requirements into technical solutions
• Experience training and supporting end users across multiple departments
• Strong project management skills with ability to manage multiple priorities simultaneously
• Leadership potential with interest in growing into a management role as the team scales

Responsibilities

• Maintain and optimize Salesforce CRM platform including user management, security settings, data integrity, and system performance
• Configure custom objects, fields, workflows, and automation to support evolving business processes
• Manage user permissions, profiles, and role hierarchies to ensure appropriate data access across revenue teams
• Partner with sales, marketing, and customer success teams to translate business requirements into Salesforce solutions
• Design and implement lead routing, opportunity management, and pipeline tracking processes that align with the company's sales methodology
• Create and maintain territory management and account assignment rules to optimize revenue team efficiency
• Establish data governance standards and maintain data quality through validation rules, duplicate management, and regular data audits
• Build comprehensive dashboards and reports for sales performance, pipeline health, and revenue forecasting
• Integrate data scraping insights and external data sources into Salesforce to enhance prospect and customer profiles
• Develop workflow rules, process builder flows, and approval processes to streamline revenue operations
• Implement and maintain integrations between Salesforce and other business systems including marketing automation, customer support, and data processing platforms
• Continuously evaluate and optimize existing processes to improve user adoption and operational efficiency
• Provide ongoing training and support to Salesforce users across all revenue functions
• Create documentation, best practices guides, and standard operating procedures for CRM usage
• Serve as primary point of contact for system issues and user questions while maintaining high user satisfaction and platform adoption rates
• Collaborate with revenue operations leadership to plan Salesforce roadmap and scalability requirements
• Evaluate new Salesforce features and third-party applications to enhance CRM capabilities
• Support company growth by designing scalable processes and system architecture that can accommodate rapid user and data volume increases

Preferred Qualifications

Knowledge of Salesforce integrations and API management is a plus

Benefits

• Generous PTO policy of 35 days per year
• True remote working - we believe great work can happen anywhere