Salesforce Administrator

Summary

Join DealerOn as a Salesforce Administrator and play a crucial role in automating complex business processes, ensuring system efficiency, and monitoring new releases. This mid-level remote position requires managing Salesforce implementations, creating reports and dashboards, and gathering project requirements. You will oversee Salesforce initiatives, conduct capability assessments, and maintain various Salesforce components. The role also involves training users, monitoring support channels, and communicating effectively with stakeholders. This position offers a competitive salary and a comprehensive benefits package.

Requirements

• Salesforce Administrator certification required
• 3+ years of SFDC admin experience
• Ability to effectively utilize workflows, process builder, and data integration tools
• In-depth understanding of customization options within Salesforce
• Comprehensive knowledge of Salesforce platforms, Service Cloud, Sales Cloud, CPQ, and Pardot to develop Salesforce solutions
• Customer service mindset
• Ability to prioritize business needs based on importance, urgency, or impact
• Excellent time management skills

Responsibilities

• Oversee Salesforce-related initiatives by facilitating, monitoring, coordinating, and communicating the expectations for successful development of the department’s services
• Lead and conduct ad hoc organizational capability assessments to improve effectiveness as required or requested
• Create and maintain list views, reports, and dashboards
• Customization of Salesforce apps, objects, fields, record types, and page layouts
• Build and maintain workflow rules
• Manage organization wide defaults
• Ensure proper user maintenance to include permissions and role hierarchy
• Security and data management
• Gather requirements for new processes with stakeholders
• Train new users on using Salesforce
• Monitoring of support intake channels
• Communicate effectively with stakeholders and leadership

Preferred Qualifications

• Bachelor’s Degree in related field or equivalent experience
• Knowledge of Internet and Security technologies to integrate data between systems, and applications
• Knowledge of Salesforce App Cloud, Lightning, and Mobile Application Platforms
• Experience using and configuring JIRA and connection to Salesforce
• Knowledge of business processes and IT project delivery methodologies, such as SDLC, agile methodology, the development of continuous integration, and the ability to effectively develop Salesforce app solutions

Benefits

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 6 weeks paid Parental Leave
• 8 Paid National Holidays
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account