CoreSphere, LLC is hiring a
Salesforce Business Analyst, Remote - Worldwide

Summary

The Salesforce Business Analyst is responsible for gathering requirements, mapping functional business requirements to Salesforce features, optimizing processes, engaging with the delivery team, translating requirements into user stories, preparing project documentation, and conducting training sessions. The ideal candidate has a Bachelor's degree, 5 years of experience as a Business Analyst with end-to-end Salesforce implementation, and at least 3 years' experience in all phases of the Systems Development Life Cycle and an Agile driven development environment.

Requirements

• Bachelor’s degree in Business, Engineering or Computer Science or similar
• Minimum work experience:. 5 years of experience as a Business Analyst with end-to-end Salesforce or other cloud implementation
• Minimum 3+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment
• Minimum 3 years’ experience with the Salesforce platform configuring sales, service, community clouds, and/or custom Salesforce apps
• Strong expertise in applying Agile/Scrum methodologies
• At a minimum must possess an active Salesforce System Administrator Certification, other certifications are highly preferred
• Excellent listening, oral and written communication skills
• Excellent analytical skills, as well as accuracy and attention to details
• Experience working in JIRA, Confluence, or other Agile project management tool
• Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint

Responsibilities

• Solicit, gather, evaluate, and document information from various sources and stakeholders during business discovery and/or grooming and break down high-level information into detailed requirements
• Map functional business requirements to Salesforce.com features and functionality
• Understand business problems and optimize processes to ensure value process improvement and error reduction
• Engage with Developers, Solution Architect, and other members of the delivery team to ensure systems meet business needs
• Interview/solicit requirements from internal/external stakeholders
• Translate requirements to clear and concise user stories with acceptance criteria format in requirements management system (e.g. JIRA)
• To ensure application follows UI/UX principles to make the application intuitive and promote user adoption
• Work with Product Owner to prioritize user stories/epics to ensure delivery of Minimal Viable Product (MVP)
• Assess requirements to produce wireframes/visual flows/process diagrams and/or fit gap analysis to devise options for solving business challenges
• Build reports and dashboards as needed
• Engage in testing cycles (UAT, Regression and system)
• Prepare project specific documentation and deliverables (User stories, User Guides, Quick Reference Sheets, train-the-trainer, data dictionary, communication plan, test plans, etc.)
• Conduct project application training sessions remotely/ in-person to end users

Preferred Qualifications

• Salesforce Service Cloud Consultant certification, highly desirable
• Salesforce Business Analyst Certification, highly desirable
• Certified Scrum Master, is a plus

Benefits

• Competitive Pay
• Paid Time Off
• Sick Leave
• Public Holidays
• STD/LTD
• Health and Dental
• 401(k)