Softrams is hiring a
Salesforce Business Analyst

Summary

Join Softrams as a Salesforce Business Analyst to work on various client projects, translating business needs into Salesforce solutions and guiding implementation. Requires 3+ years of experience as a Salesforce Business Analyst in a consulting or professional services environment, a Bachelor’s degree, and Salesforce Admin certification.

Requirements

• Bachelor’s degree
• Experience: 3+ years of experience as a Salesforce Business Analyst in a consulting or professional services environment
• Salesforce Certifications: Salesforce Admin certification (e.g., Salesforce Administrator, Platform App Builder) is required. Additional Salesforce certifications (e.g., Sales Cloud, Service Cloud, CPQ) are a plus
• Federal Requirements: Ability to obtain a U.S. Federal Position of Trust clearance designation. Must reside in and be able to perform work in the United States. Must have lived in the United States for 3 of the last 5 years

Responsibilities

• Client Engagement: Serve as the primary point of contact for clients to gather requirements, assess their business needs, and recommend Salesforce solutions
• Consulting Strategy: Work closely with clients to advise on best practices for Salesforce implementation, optimization, and long-term strategy
• Requirements Gathering: Lead discovery sessions with clients to understand business objectives, pain points, and operational processes
• Solution Design: Translate business needs into functional specifications, user stories, and actionable Salesforce configurations that align with client objectives
• Collaborative Implementation: Partner with Salesforce developers, administrators, and other consulting team members to deliver custom solutions that meet client expectations
• Project Management: Manage project timelines, deliverables, and client communications, ensuring that projects stay on track and within scope
• UAT & Training: Coordinate and lead User Acceptance Testing (UAT) with client teams, as well as provide end-user training to ensure smooth adoption of Salesforce solutions
• Data & Process Optimization: Analyze clients' current Salesforce usage, identify areas for process improvement, and recommend enhancements to increase efficiency and performance
• Continuous Improvement: Stay updated on the latest Salesforce features, consulting trends, and market needs to provide forward-thinking solutions to clients

Preferred Qualifications

• Experience with Salesforce deployment tools like Copado or CheckMarx is highly desirable
• Knowledge of industry-specific Salesforce products (Sales Cloud, Service Cloud, Health Services Cloud, etc.) is beneficial

Benefits

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. For eligible plans and tiers, we provide 100% company-paid medical insurance
• 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available
• Retirement 401(k) plan with employer matching. Immediate vesting
• Vacation and sick leave
• Maternity and parental leave
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards
• Company-sponsored role-based training and certifications
• Monthly Doordash DashPass subscription
• Group discounts via LifeMart ADP