Scheduling Coordinator

Summary

Join Octopus Energy ECO as a Scheduling Coordinator and play a vital role in supporting our in-house installation teams. You will manage team schedules for maximum efficiency, act as a key customer contact, liaise with various teams to ensure smooth installations, and handle any arising issues. This remote role with occasional travel requires strong organizational and communication skills, experience in scheduling (ideally in a field/installation capacity), and geographical knowledge. The company offers a unique culture, flexibility in salary, and various perks. Apply today to be part of a fast-paced, innovative team.

Requirements

• Previous experience in an Scheduling role ideally in a Field/Installation capacity
• Strong geographical knowledge to effectively plan installer routes and optimise efficiency
• To be a team player and relationship builder
• Someone who establishes and works with a network to deliver, with a focus on quality and pace
• Thrive in a fast-paced environment, meeting internal and external monthly deadlines
• Solution focus: Showing an innovative approach especially with regards to resolution of issues
• Have a sense of fun, able to adapt in a fast paced business, enjoy the journey

Responsibilities

• Manage the schedules of our teams, ensuring that they are efficiently utilised, providing maximum value for the business and our customers
• Be a key point of contact for our customers, preparing them for their appointments and liaising with them through the installation journey
• Liaise with multiple teams from our installers to quality team to customer experience to ensure that we deliver a right first time solution for our customers
• Manage jeopardy situations - adapting to changing circumstances and using problem solving skills in order to avoid customer disappointment
• Work with demand and capacity forecasts to ensure the team is set up to deliver to business turrets and objectives
• Deliver a top customer experience, responding promptly to questions and handling queries or complaints with sensitivity and professionalism
• Planning diary’s up to 4 weeks in advance & booking appointments by telephone and email
• Plan resource strategies and prepare for changing business circumstances as we grow to deliver incremental service

Preferred Qualifications

• Awesome organisational skills
• A keen eye for detail
• Amazing collaboration and communication skills

Benefits

• Remote work with occasional travel
• Flexibility in salary
• Various perks