Scheduling Coordinator, Provider Operations

Summary

Join Parsley Health as Coordinator for Provider Operations team and play a pivotal role in optimizing clinician schedules, enhancing patient access and experience at Parsley.

Requirements

• Bachelor’s Degree
• 6 months+ experience in a healthcare setting, specifically working directly with a clinical team and/or assisting patients
• Proficiency in scheduling software and patient management systems
• Strong communication skills and team player mindset
• A sense of ownership of assigned tasks, and always looking for the best solution with a proactive, continuous improvement mindset
• Flexibility around process and workflow changes

Responsibilities

• Manage patient waitlists for our Clinician team
• Coordinate with patients over platforms via text and phone call to reschedule, cancel, and fill appointments
• Reach out to waitlist patients to fill abandoned appointment slots
• Monitor and fill unutilized appointment slots in Clinicians’ schedules
• Collaborate with Clinicians and cross functional departments to optimize scheduling and patient experience
• Review weekly metrics related to their role including appointment scheduling, cancellations, and utilization rates
• Ad Hoc improvement projects related to the Waitlist process, Provider Operations, and across departments

Benefits

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimenta ry Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend