Remote Scheduling Coordinator

Summary

Join our team as a Scheduling Coordinator to support home care agencies with staffing operations. This fully remote contract role involves proactive and reactive tasks, requiring strong communication skills, problem-solving abilities, and comfort with technology.

Requirements

• Effective communication skills with clients, patients, caregivers and families
• Some customer service experience - Be friendly, positive, persuasive, and solutions-oriented
• Proactive problem solver and able to handle difficult situations or customers as they arise
• Highly organized with attention to detail (i.e., able to follow clearly defined procedures)
• 2-3 years customer service, health care, hospitality, or retail experience preferred
• Strong ability to navigate multiple technology systems simultaneously

Responsibilities

• Interact directly with clients, caregivers and patients to handle client related matters including: working with care coordinators to place home care aides into long-term placements with patients; staffing scenarios and attendance issues (no shows, lateness); schedule changes to ensure patient/caregiver coverage; customer service complaints
• Use technology to assign clients to the appropriate clinicians
• Use a ZenDesk ticketing system to track ongoing cases and communication
• Communicate with caregivers and patients regarding any updates or changes to their schedule
• Utilize technology across multiple software systems (Google workspace and proprietary systems) to ensure the best service for all
• Handle Patient Health Information (PHI)

Preferred Qualifications

• Previous experience as a home care scheduler (or other industry front-line scheduling) is a plus
• Fluency in Spanish is a plus
• Experience in home care, health care or senior-related industry is a plus