Scheduling Coordinator

Summary

Join our team as a Scheduling Coordinator and become the central point of contact between scheduling, contractors, and clients. You will be responsible for managing daily schedules, resolving issues, and ensuring seamless workflow. This role requires exceptional organizational skills, scheduling expertise, and strong communication abilities. You will work closely with various teams, including Operations, Sales, and Administration, to coordinate job assignments, address contractor requests, and maintain client satisfaction. The ideal candidate will be a self-starter with a proven track record of success in a fast-paced environment. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth.

Requirements

• Minimum 2 years experience directly related to Customer Service, Dispatching and all forms of communication media (Text, Phone, email; etc.)
• The ability to problem solves and deliver undesirable news clearly, concise and to the point
• Ability to multi-task and prioritize
• Database management skills
• Demonstrates strong organizational skills
• Demonstrates robust customer service and people skills
• Manages time efficiently
• Possesses solid basic math skills
• Communicates clearly and effectively

Responsibilities

• Schedule communications, coordinate, and address issues/challenges in the daily work and job flow
• Dispatch and schedule all sub-contractor jobs
• Research and approve or deny additional labor requests from contractors
• Be the main point of contact for all contractor requests from the field
• Work with the salesperson if approval or clarification is needed
• Determine if corrective action is necessary: template updates, diagram corrections, etc.; coordinate corrections with appropriate people
• Work with the client to secure payment authorizations for all additional labor requests (if applicable)
• Partner with the Field Sales Support Team for supplemental support
• Communicate the Scheduling of crews to appropriate locations according to skills, capacity, job functions, and customer needs
• Relay information such as work orders or other messages to and from work crews, internal staff, and customers
• Work with the department leads to discussing and determining scheduling capacity, the needs of our customers, and urgent requests
• Work closely with our warehouse team to successfully ensure all jobs each day are dispatched correctly
• Partner with Sales Support, Customer Service Support and Sales to assist with urgent requests and job changes
• Communicate crew daily schedules and make updates in real time as needed. (Job site ETAs)
• Identify and expedite emergencies, reacting quickly and calmly under a diverse set of circumstances
• Process service orders (SO)Field and log initial applicable SO requests
• Track & update status on Service Order log
• Confirm completion. Close out status on Service Order log
• Work with the Sales Support on all site-related issues that arise (if applicable), being the conduit between contractors and all other internal employees
• Process job shorts
• Field and log initial job short in tracking log
• Monitor and maintain Contractor Compliance and communicate with contractors regarding their compliance status
• Monitor sensitive accounts for activity at the request of the Sales Team (Sales Support)
• Focus on support of new customers, initiate, and assist and securing top contractors for initial
• Follow-up communication with new customers to ensure service excellence. Monitor Activity

Preferred Qualifications

• Bilingual a plus
• Minimum 3 years Flooring experience and knowledge

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Night Differential
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• Work-from-home (with 1 month onsite training)