Remote IT Operations Specialist

Summary

Join Mattermost as an IT Operations Specialist and contribute to shaping and growing the IT function in a high growth organization. You will work closely with our Senior IT Manager to automate and innovate, improving efficiency and streamlining workflows.

Requirements

• 3+ years of work experience in an IT role in a Mixed OS environment
• Working knowledge of administering a large SaaS stack
• Familiarity with HRIS, SAML IDP, MDM, EDR solutions & Google Workspace
• Firm grasp on security best practices

Responsibilities

• Ownership of Helpdesk - transacting with users through a service desk tool and continually making recommendations and updates to improve the user experience
• Contribute to a smooth onboarding and offboarding experience
• Manage inventory and help develop the asset management system
• Contribute to refining and adding to IT policies and documentation
• Work on various projects related to increasing productivity, security, and taking IT to the next level