Security Operations Specialist

Summary

Join Jobber's Security Team as a SecOps Specialist, Trust & Safety! This intermediate-level role focuses on ensuring the platform's security and safety for small businesses. You will collaborate with support staff to investigate and resolve issues like spam, account compromises, and policy violations. Using tools like Anchor, Sardine, and Zendesk, you'll mitigate threats, develop detection rules, and enhance processes. Strong analytical and communication skills are essential, along with experience in security and account security threats. Jobber offers a comprehensive compensation package, including extended health benefits, retirement savings matching, stock options, and generous paid time off.

Requirements

• Experience in a Security/Trust & Safety role and familiarity with account security threats (e.g. account takeovers and credential stuffing)
• Proven experience with security tools & platforms used to monitor and mitigate threats plus experience working in a Customer Support or Account Security capacity
• Excellent communication and interpersonal skills
• A passion for security, trust & safety and protection
• Grit in high-pressure situations
• A creative and resourceful approach to problem solving, showing initiative, tact & diplomacy
• Experience in making data-informed decisions to solve complex problems
• Proven ability to notice small details
• An understanding of profile and case building, including analyzing data, identifying patterns, and creating detailed documentation to support investigations and decision-making
• Ability to work effectively both collaboratively and independently, in a fully remote environment
• Ability to handle confidential and sensitive information
• A growth mindset and vision for the future

Responsibilities

• Identify and address the roadblocks faced by Jobber Service Providers, “SP’s”
• Play a key role in developing, implementing, and monitoring detection rules to protect our organization from fraudulent activities
• Manage account takeover processes
• Action on account maintenance issues escalated to the team by users (e.g. Account Takeovers, Spam communication blocks, and more)
• Investigate, mitigate, report, and maintain processes for spam and credential stuffing incidents, including rule writing
• Develop and enhance processes & documentation to increase SecOps Team efficiency
• Support, troubleshoot and action the Jobber teams’ questions in Slack channels with an education and empowerment approach, building org-wide long term knowledge
• Support SecOps Team duties as needed, including but not limited to assistance with investigations, incident response, and operational tasks to #besupportive
• Own a high level of responsibility and act with integrity while handling highly sensitive and confidential information
• Actively open participate in weekend on-call duties (As needed, rare to semi-regular occurrences)

Preferred Qualifications

• Familiarity with Sardine and/or similar fraud prevention tools
• Familiarity with Datadog and/or similar data tools
• Familiarity with CloudFlare and AWS

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family