Remote Group Account Director

Instrument is a remote-first digital product and brand experience agency with over 200 talented people across four teams, each focused on a core offering and dedicated to producing best-in-class work. Our shift to a fully remote model has amplified our ability to foster creativity, build strong relationships, and engage with clients in dynamic ways. This flexibility has not only strengthened our company culture but also enabled us to embrace diverse perspectives. We remain deeply committed to career advancement, personal support, and ensuring a healthy work-life balance for everyone we hire.

The Senior Account Director position is accountable for client and revenue growth of a specific book of business. With support of VP, Client Accounts, they are focused on delivering on team goals through client business impact and growth–planning and defining the team necessary to support and grow, in partnership with vertical leads. The Senior Account Director will foster lasting relationships and partnerships with clients through a deep understanding of client partners business challenges, providing strategic business planning and actionable insight.

The Senior Account Director is responsible for generating and maintaining a portfolio of business, and supporting AVP, Client Accounts in securing new business opportunities. They understand the team’s revenue goals, their client business, and are constantly modifying their strategy and approach to meet their assigned revenue target. The Senior Account Director operates as an exceptional and inspirational leader for our clients and internal teams. They are seen as a trusted advisor, advocate, and conduit for great work.

The Microsoft at Instrument account covers diverse marketing, brand, and product work with a focus on innovation. The teams we work with at Microsoft are at the forefront of technological change, making substantial investments to shape the future. They value and seek our perspectives, fostering a collaborative and empathetic partnership. If you’re passionate about transformative design and technology, this is the perfect opportunity to make a meaningful impact.

What You’ll Do

• Autonomously develop and achieve revenue goals for team business within an assigned or net new account, innovating and strategizing with support of VP, Client Accounts when necessary to ensure success
• Be responsible for overall account leadership and client relationships on assigned or net new accounts, developing key relationships that position Instrument as a strategic advisor and innovative long term partner
• Lead the strategic development, acquisition and kickoff of new business and account growth for assigned accounts
• Under guidance of VP, Client Accounts, manage team administration tasks, including but not limited to: forecasts, budgets, revenues & expenditures, and business planning
• Maintain a positive contribution to the team dynamic, providing support and consistently role modeling the balance between efficiency, care, and influence
• Monitor health and structure of project teams, within responsible accounts, to proactively take action to adjust or respond to any issues or opportunities in order to maintain or grow team morale and efficiency
• Manage and lead executive producers through Instrument’s methodology and best practices as assigned
• Advise and mentor executive producers on recommended approaches for specific accounts, project types or project teams to support the overall development of individuals and the production discipline
• Partner with Discipline Leadership to identify and respond to needs and opportunities for enhancing the level of craft within the production discipline through, work shares, process optimizations and internal and external knowledge sharing

What You’ll Bring

• 8+ years of related experience
• An entrepreneurial spirit with a keen eye for revenue growth opportunities.
• A collaborative and communicative approach to accounts and the work, leveraging the strengths of those within your team and across the agency
• A high level of emotional maturity and awareness, utilizing multiple styles of communication and influence to come to the best result for our teams, clients and business

Pay Range

• The expected pay range for this position is $135,000 - $160,000 for our base US Region 3*. We have three regional pay ranges that are adjusted for cost of living (US1 +15%, US2 +7.5%, US3 Base), *learn more about our pay philosophy and cost of living adjustments.

What We Offer

Flexible, Hybrid Work Environment

Great Compensation with Annual Reviews (Learn more about our Pay Philosophy)

Annual Profit Sharing

401(k) Matching with Immediate Vesting

Robust Medical, Vision, and Accident Insurance

Generous Paid Holidays and unlimited PTO

Sabbaticals

Monthly Wellbeing Stipend

Career Management and Leadership Training