Senior Account Manager

Summary

Join Instacart as a highly skilled Account Manager to lead and champion relationships with key strategic retail partners across our suite of retail media solutions (Carrot Ads). You will lead growth plans, provide strategic insights, advocate for retailers' interests, and drive refinement of customer success methodologies. This role involves collaboration across multiple teams and broad exposure to strategic initiatives. You will be the main point of contact for partners, leading onboarding and nurture strategies, promoting unique value propositions, and monitoring KPIs. The position requires strong technical acumen, communication skills, data analysis abilities, and experience in account management and advertising. Instacart offers competitive compensation and benefits, including equity grants and a flexible remote work policy.

Requirements

• 5+ years in Account Management, or related fields, with preferred experience working with ad tech, publishers, or retail media
• Demonstrable experience with supporting enterprise solutions in the advertising space
• Proven project and program management skills
• Strong technical acumen, capable of understanding and conveying the capabilities of complex products
• Motivated to work in a dynamic, fast-evolving environment
• Outstanding communication skills, with proficiency in distilling complex concepts
• Proficient in data analysis with the ability to derive actionable insights from large datasets
• Experienced in cross-functional collaboration and executive presentations
• Creative and proactive in problem-solving
• Effective at building positive and influential relationships

Responsibilities

• Lead growth strategies for a portfolio of strategic retail partners across our suite of retail media solutions and services
• Develop a profound understanding of both our business operations and the competitive landscape relevant to distinct solutions
• Partner with Business Development, Data Science, and Product teams to design and implement playbooks and strategies that maximize retailer success and advertising revenue
• Serve as a subject matter expert on Instacart’s retail media offerings, advocating effective growth strategies to both internal and external stakeholders
• Drive the development and execution of impactful partner-facing materials and presentations that showcase the benefits of our retail media solutions
• Dynamically improve Account Management processes and best practices to adapt to evolving business needs effectively
• Serve as the main point of contact for partners using Instacart’s retail media solutions
• Lead the onboarding of new partners, by training them on campaign tooling, reports and invoicing
• Lead the nurture strategies of onboarded partners, optimizing performance through strategic consultations, quarterly business reviews and roadmap presentations
• Promote unique value propositions of our solutions to maximize customer success and satisfaction
• Monitor partner KPIs to ensure effective program adoption
• Act as a key internal liaison for retail partners, facilitating robust feedback loops with Product teams to refine our offerings
• Work closely with our advertising sales team to increase awareness of new partner launches and share updates about existing partners' advertising strategies
• Maintain and expand product knowledge to continuously enhance service delivery and retailer education

Preferred Qualifications

• Specific industry experience in advertising, grocery, and/or e-commerce
• Hands-on experience in creating customer success strategies from scratch
• Experienced in collaborative management of enterprise accounts alongside Account Management-style Sales teams

Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work
• This role is remote
• This role is eligible for a new hire equity grant as well as annual refresh grants
• CA, NY, CT, NJ $153,000 — $170,000 USD
• WA $147,000 — $163,000 USD
• OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $140,000 — $156,000 USD
• All other states $127,000 — $141,000 USD