Remote Senior Account Manager

Summary

Join our team and make an impact as a Senior Account Manager - Health Systems, responsible for account success and growth through establishing productive relationships with existing customers of Tendo's MDsave marketplace solutions.

Requirements

• Bachelor’s degree or relevant work experience required
• 5+ years of experience in Account Management, Customer Engagement, Sales, or Business Development within enterprise/mid-market healthcare and technology
• Ability to utilize effective management, negotiation, and influencing skills to support and ensure a successful implementation of products and services
• Strong listening and presentation skills
• Analytical ability to solve complex problems efficiently
• Excellent verbal and written communication skills
• Ability to prioritize, organize, and manage multiple tasks effectively

Responsibilities

• Support the implementation of the MDsave platform into our hospital partners with a strategic point of view towards long-term success and growth
• Develop partnerships with ancillary providers to identify and grow service lines and procedures
• Conduct reviews with our partners’ Leadership Teams (healthcare c-suite)
• Develop new business from existing accounts
• Drive retention of accounts in the assigned book of business
• Negotiate and contract ancillary providers and services
• Provide accurate, timely, and thorough answers to customer inquiries using knowledge of the MDsave process to ensure customer retention
• Maintain accurate and timely account and opportunity information using Salesforce.com
• Analyze account data and provide insights to key stakeholders
• Consistently meet or exceed established quarterly and yearly goals
• Initiate processes and champion opportunities to consistently improve the customer experience, actively mitigating partner attrition
• Travel up to 25% or as needed

Benefits

• Full health benefits (medical, dental, and vision)
• Flexible spending and health savings accounts
• Company paid life insurance
• Company paid short-term and long-term disability
• Company equity
• Voluntary benefits
• 401(k)
• Company paid holidays
• Flexible time off
• Employee wellness program (“Breathe”)