Senior Account Manager

Summary

Join Vonage and help us innovate cloud communications for businesses worldwide! As an Account Manager, you will drive growth within a defined portfolio of accounts by shaping the go-to-market approach, driving adoption of UCaaS and CCaaS solutions, and delivering measurable value to clients. You’ll work with cross-functional stakeholders and partners to unlock new revenue opportunities and build long-term strategic relationships. This role requires a strong track record in SaaS sales and a passion for helping organizations modernize their communications infrastructure. You will be responsible for building upon your book of business through cross-sell and upsell opportunities. The ideal candidate will have experience in SaaS or cloud-based sales and a proven success in selling to C-level executives and managing complex accounts.

Requirements

• Experience in SaaS or cloud-based sales with a strong understanding of building existing accounts
• Proven success in selling to C-level executives and managing complex accounts
• Ability to easily manage multiple accounts ranging from 15K ARR to over 300K ARR
• Direct enterprise tech sales experience, ideally in UCaaS, CCaaS, or related SaaS
• Experience navigating matrixed organisations and building stakeholder alignment across departments
• A consultative sales approach with a focus on long-term customer value

Responsibilities

• Own and execute a clear sales strategy to grow revenue within accounts
• Drive adoption of Vonage's UCaaS and CCaaS platforms by aligning to customer business goals
• Build strong, trusted relationships with senior stakeholders across IT, operations, and customer experience functions
• Demonstrate a track record of managing complex, multi-stakeholder sales cycles
• Deliver clear and compelling value propositions tailored to each client’s needs
• Collaborate with internal teams (e.g. Solutions Engineering, Product, Marketing) to deliver seamless customer experiences
• Work with channel and Alliance partners to expand reach and scale customer impact
• Consistently meet or exceed revenue and growth targets