Senior Business Development Manager

Summary

Join Keywords Studios as a Business Development Manager and drive sales for our Player Engagement services, including Player Support, Player Safety, Helpshift, and Community Management. This fully remote role, based in Europe, requires leading strategic sales initiatives, building client relationships, and expanding service offerings. You will collaborate with internal teams, manage the sales lifecycle, and represent Keywords at industry conferences. The ideal candidate possesses proven experience selling player support services within the gaming industry, strong CRM system expertise, and a collaborative mindset. Keywords Studios offers a comprehensive benefits package including remote work, private medical care, professional development opportunities, and a fun work environment.

Requirements

• Proven experience in selling player (customer) support services, community management, player (customer) safety, and the underlying technology platforms that support these services—preferably within the gaming industry or closely related sectors
• Demonstrated success in managing commercial client relationships, fostering long-term partnerships, and driving revenue growth
• Strong expertise in ticketing CRM systems, player (customer) support technologies, and automation solutions—with a deep understanding of how they enhance operational efficiency and player experience
• Collaborative mindset with the ability to work cross-functionally with central teams, contributing to divisional growth and strategic alignment
• Experience working alongside solutions architecture teams and effectively representing a comprehensive suite of services to clients

Responsibilities

• Collaborate with our operations experts, our solutions experts and marketing team to strategically identify and target high-potential clients for Keywords' player engagement service offering
• Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion
• Partner closely with the player engagement solutions architects and marketing team to qualify leads, ensuring alignment with business goals, and expertly manage opportunities throughout the sales lifecycle
• Delivering exceptional client support by proactively managing expectations in partnership with the player engagement solutions team and portfolio directors, ensuring seamless service delivery
• Represent Keywords at key industry trade conferences, providing strategic support and expertise at exhibition stands to drive business visibility and engagement
• Adhere to the company's advanced sales methodology, producing insightful reports and tracking key metrics to inform decision-making
• Support portfolio directors and delivery teams in high-level account management, cultivating strong client relationships and contributing to strategic customer review meetings to drive long-term success
• Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion by identifying key industry trends and opportunities
• Support portfolio directors and delivery teams in high-level account management, ensuring long-term client success through strategic oversight and engagement
• Deliver exceptional client support by proactively managing expectations alongside the player engagement solutions team and portfolio directors, ensuring seamless service delivery
• Represent Keywords at key industry trade conferences, providing strategic insights and expert support at exhibition stands to drive business visibility and engagement
• Collaborate with operations experts, solutions experts, and the marketing team to strategically identify and target high-potential clients for Keywords' player engagement services, fostering strong internal and external relationships
• Expertly manage opportunities throughout the sales lifecycle, from lead qualification to deal closure, ensuring smooth transitions and long-term client satisfaction
• Contribute to strategic customer review meetings, working closely with portfolio directors to strengthen partnerships, identify upselling opportunities, and ensure continued business growth
• Adhere to the company's advanced sales methodology, producing insightful reports and tracking key performance metrics to refine sales strategies and improve decision-making
• Partner with player engagement solutions architects and marketing teams to qualify leads, ensuring data-driven alignment with business goals and maximizing conversion rates

Benefits

• Remote work (with the exception of the 3 weeks of the onsite training) with necessary equipment and the possibility of visiting our brand-new office at the Global Office Park in Katowice!
• Attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services
• Professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates
• Employee referral program
• Company parties with delicious food and lots of attractions at Global Office Park