PPRO is hiring a
Senior Business Operations Manager in Mexico

Summary

The job is for a Senior Business Operations Manager focusing on card payments operations in the LATAM region at PPRO. The role involves developing a business strategy, managing a team, and ensuring smooth day-to-day operations. The candidate should have relevant experience and skills in card payments/acquiring business and team management.

Requirements

• Minimum 8 years of experience in card payments/acquiring business in LATAM specific region
• Minimum of 5 years experience in leading a small-medium team of professionals
• Excellent problem-solving skills and critical thinking
• Good communication skills and ability to work with remote teams
• Strong technical and analytical skills with the ability to work with large data sets
• Passion for payments, deep experience in the commercial, technical and financial dimensions of local payments
• English and Spanish are a must. Portuguese is important to have due to regional coverage

Responsibilities

• Monitor all pillars of approval rates considering the characteristics of Acquirers, Issuers/BINs to a product level - recurring, card on file payments, card verification, Network Tokenization, 3DS, instalments, anticipations and business model, and regulatory requirements
• Implement and execute Payment Partnership strategy while building relationships with key partners - Acquirers, Card Schemes, Issuers and LPMs
• Collaborate with internal stakeholders like Product, Customer Funds, A/C Management and Tech to guarantee and deliver the best approval rates to our merchants
• Conduct A/B tests with Acquirers, focusing on improving approval rates and evaluating trusted MID opportunities
• Monitor and manage chargeback ratios with Merchants and Acquirers, mitigating Card Scheme penalties and communicating risks proactively
• Support product & engineering teams to define a roadmap for enhancements that will contribute positively to performance
• Support new merchants and integrations, coordinating on-boarding tasks across the organisation
• Provide leadership, coordination, and management in the areas of: reporting and analytics, account operations, account technology platforms, special initiatives and process improvements
• Lead and facilitate communication of best practices, policies, procedures and initiatives. Mentors and coaches team members to further develop competencies

Benefits

• Hybrid working - We offer flexible working, so you can strike the right balance between office and home working. In addition to our 10-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year
• Meal vouchers-. SiVale - MXN 2688.6 per month
• Insurance-. Because better safe than sorry - we want our employees to benefit from various insurances including major and minor health insurance + life insurance and travel insurance
• Professional and personal development. - We provide leadership cafes, on-the-job training, and access to LinkedIn learning to help you gain knowledge beyond your role.We also offer you english classes!
• Gym membership. - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
• Mental Health Platform -. We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more
• Our office. is in a WeWork building nearby Angel de la Reforma, surrounded by mall shops and places where you can have a nice lunch. In the building you'll find space enough for meetings with your team, private spaces for confidential calls, a nice terrace, open coffee bar and other amenities
• As long as you can take good care of them, the offices are pet-friendly