Vercel is hiring a
Senior Business Operations & Systems Analyst, Remote - United States

Summary

The Senior Business Operations and Systems Analyst will serve as the primary liaison between Vercel's enterprise business systems and Finance and Product teams. The role involves administering financial systems stack, participating in system implementation projects, driving system support strategy, developing standard operating procedures, and maintaining up-to-date knowledge of each platform's functionality.

Requirements

• Bachelor’s degree in Accounting, Finance, MIS, IT, or related field
• 3+ years of experience in administrating and supporting business systems
• Deep admin experience with NetSuite: custom reports, saved searches, workflows, custom forms/fields, bundles, user management, etc
• Experience supporting ancillary systems: Zip, Expensify, FloQast, BILL.com
• Understanding of integrations between systems: demonstrated experience integrating NetSuite with multiple point solutions and general knowledge of APIs
• Outstanding skills in written and verbal communication; mastery of using Slack and Notion to collaborate
• Effectively partner with both internal and external teams
• Highly organized and comfortable participating (and in some cases, leading) multiple workstreams simultaneously
• Comfortable operating with a high level of autonomy in a dynamic, primarily async environment
• Inherently curious with a strong desire to understand the ‘why’ and ‘how behind processes and systems
• Continuously look to make improvements to systems and processes; prioritize and orchestrate enhancement projects and support initiatives key to Vercel’s overall strategy
• Strong presentation skills and comfortable presenting information and project statuses across all levels of the organization

Responsibilities

• Administrate and be the primary support contact for our financial systems stack: NetSuite, Zip, Stripe/Orb, Expensify, Navan, FloQast, BILL.com , Avalara, and EPM (Adaptive, Mosaic, Pigment, etc.)
• Partner with internal business teams in developing delivery roadmaps, defining business processes and associated system requirements
• Participate in large, complex, highly cross-functional system implementation projects: requirements gathering, systems configuration, testing documentation/execution, and providing post go live support
• Lead and facilitate smaller projects (e.g. sales tax implementation) and system enhancements from ideation to production deployment
• Drive our system support strategy: analyze ticket trends and recommend improvements to decrease issues and increase stakeholder enablement
• Develop, maintain, and manage standard operating procedures and training materials

Preferred Qualifications

• NetSuite certification (Administrator or SuiteFoundations)
• Can read and/or write basic SQL queries
• Experience with ASC 606 and supporting billing systems for SaaS products
• Experience at a hypergrowth startup

Benefits

The San Francisco, CA base pay range for this role is $109,000.00 - $142,000.00.  This salary range is an estimate. Actual salary will be based on job related skills, experience and location