Senior Business Systems Analyst

Summary

Join Zuora's Digital Workplace Experience team as a Senior Business Systems Analyst and leverage your expertise in finance SaaS solutions to enhance application integrations and optimize financial systems. Collaborate with skilled professionals to ensure seamless functionality, high performance, and continuous innovation. As a business technology advisor, you will work closely with Accounting and Procurement teams to drive improvements and implement best practices across the Finance SaaS application landscape. You will play a key role in shaping the future vision of our systems, anticipating business needs, and acting as the bridge between development and cross-functional teams. Your contributions will be critical in maintaining and improving the quality and efficiency of our finance systems, directly impacting operational efficiency and overall business performance. This role offers the opportunity to contribute significantly to major initiatives and build strong collaborative relationships within a dynamic and supportive team.

Requirements

• Bachelor's degree in Management Information System (MIS), Finance, Accounting, or related field
• Over 10+ years of experience as a Business or Systems Analyst within a finance or accounting environments, with strong emphasis on P2P (prefer Coupa) and ERP/financial systems such as NetSuite
• Solid understanding of core financial operations, including accounting principles, month-end close activities, and FP&A practices related to allocations, budgeting, and forecasting
• Direct, hands-on experience with NetSuite is required; familiarity with platforms like Coupa, Blackline, and other finance tools is a plus
• Exceptional analytical and troubleshooting skills with a keen eye for process improvement and quality assurance
• Strong communication skills—both written and verbal—for effectively gathering requirements, documenting processes, developing test strategies, and collaborating across teams
• Knowledge of financial reporting, accounting standards, and regulatory compliance requirements, including IT controls, SOX, SDLC, and change management

Responsibilities

• Collaborating with Procurement and Accounting Team to assess business needs and optimize processes such as Procure to Pay (P2P), General Ledgers and Record to Report (R2R), with the goal of identifying improvements and increasing efficiency in finance applications, while aligning with industry best practices and standards
• Leading initiatives to enhance Procure to Pay, Month-End Close, and Record to Report and other financial processes, aiming to boost operational efficiency and contribute to overall business performance
• Engaging directly with the Cross-Functional teams to gather and clarify requirements, write and refine user stories, coordinate approvals, support development, conduct functional testing, and assist with business testing before release
• Providing system support for financial systems such as NetSuite, Coupa, and others by addressing configuration, data, and transactional issues
• Creating and maintaining user documentation and training materials, and delivering end-user training sessions to maximize system adoption and effectiveness
• Managing and reviewing IT support tickets by diagnosing issues, performing root cause analysis, and ensuring prompt resolution
• Maintaining system documentation and standard operating procedures (SOPs) current and comprehensive
• Contribute significantly to major initiatives, including enhancing the automated Procure-to-Pay (P2P) process in Coupa, enabling seamless end-to-end data integration, and improving bank reconciliation and cash management processes
• Accelerate and optimize the month-end close process, resulting in more timely and accurate financial reporting
• Drive improvements in finance business processes to boost usability and opeartional efficiency
• Strengthen the functionality and scalability of financial systems to meet the growing needs of the Finance team and other cross-functional partners
• Improve the accuracy and consistency of financial data, reinforcing its reliability for informed business decisions
• Build strong, collaborative relationships with the Cross-Functional teams and the development team, ensuring successful project delivery and system improvements while gaining a deeper understanding of financial systems and workflows

Preferred Qualifications

NetSuite SuiteFoundation Certification

Benefits

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing