Senior Business Systems Analyst

Summary

Join HubSpot's FinTech team as a NetSuite Senior Business Systems Analyst (BSA) and become the go-to expert for their NetSuite environment. You will serve as the Directly Responsible Individual (DRI) for key projects, collaborating with stakeholders to define priorities and deliver seamless solutions. Leveraging your NetSuite expertise and understanding of business processes, you will drive system enhancements, streamline workflows, and ensure compliance. This role requires strong technical skills, process design abilities, and exceptional communication to bridge business and technical needs. You will be responsible for major NetSuite initiatives, from stakeholder engagement to deployment and adoption. Success in this position demands a blend of technical proficiency, process design expertise, and excellent communication skills.

Requirements

• Bachelor’s degree in Accounting, Finance, Information Systems, or related field
• 3-5+ years’ hands-on experience as a NetSuite BSA or NetSuite Admin—strong background in configuration, customization, and administration (roles, permissions, workflows, saved searches, custom records, etc.)
• Demonstrated experience with NetSuite integrations, cross-system automations, and data flow management
• Solid grasp of accounting, finance, and operational business processes
• Strong working knowledge of financial reporting, process documentation, and stakeholder management
• Skilled communicator able to bridge business and technical audiences; strong analytical and troubleshooting abilities
• Project management skills—can juggle multiple priorities in a fast-paced environment
• Experience documenting and maintaining system/process documentation

Responsibilities

• Act as DRI for major NetSuite initiatives from stakeholder engagement to deployment and adoption, ensuring timely, impactful outcomes
• Collaborate with key stakeholders from Accounting, Tax, QTC, FinOps, Procurement, Revenue Ops, and FP&A to translate business needs into effective NetSuite solutions
• Define project scope, set priorities, and manage schedules for NetSuite-driven projects
• Document and maintain comprehensive records of NetSuite configurations, customizations, and integrations, ensuring clarity and audit readiness
• Design and implement scalable, repeatable integration patterns and automations—emphasizing segregation of duties, security, and regulatory compliance
• Collaborate with NetSuite architects and engineers to address scalability, maintainability, and integration challenges
• Administer, customize, and maintain NetSuite production systems, including roles/permissions, workflows, saved searches, and custom records/fields
• Develop processes and guidelines for clean, effective stakeholder integrations with NetSuite
• Proactively identify and resolve system performance issues, synchronization errors (i.e., billing sync), and ticket escalations
• Own and manage NetSuite-tax engine (e.g., Avalara) integrations; maintain accurate tax configurations and collaborate with Tax teams to ensure compliance
• Support upgrade/migration projects (sandbox, production), and reduce ongoing reliance on workarounds via automation or ecosystem transfer
• Ensure SOX/ITGC compliance and the integrity of financial reporting
• Lead and participate in BSA administration tasks: user support, troubleshooting, permissions, report development, and ongoing system reliability

Preferred Qualifications

• NetSuite Administrator and/or SuiteFoundation certification(s)
• SuiteScript or other scripting/integration experience
• SaaS/technology industry background
• Experience with Avalara or similar tax engine integrations
• Exposure to SOX, IT general controls, and regulatory compliance
• Track record of designing, implementing, and managing tax logic/rules in NetSuite environments
• Deep understanding of tax regulations and audit-safe reporting

Benefits

Remote work, flexible hours