Senior Change Management Consultant

Summary

Join Quisitive's high-performing Customer Excellence Change Management team as a Senior Change Management Consultant! This role, based anywhere in the US, focuses on driving solutions transforming customer businesses using Microsoft technologies (D365 or Telephony). You will assess client needs, design change management solutions (communications, training, governance), and lead change management activities. Responsibilities span client engagement, project engagement, and individual contributions, requiring strong communication, collaboration, and problem-solving skills. At least 4 years of change management consulting experience and 2 years on D365/Telephony projects are required, along with expertise in change management methodologies and tools. Quisitive offers a dynamic work environment and opportunities for growth within a successful, award-winning Microsoft partner.

Requirements

• At least 4 years change management consulting experience
• 2 years of professional experience on D365 and/or Telephony projects
• Knowledge of ADKAR methodology
• Consulting change management experience
• Experience and knowledge of change management principles, methodologies, and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Ability to strategically and tactically solution client needs
• Possess a resilient and tenacious view to problem-solving while balancing respect for those in need
• Ability to organize self and potentially small OCM teams on larger projects
• Problem solving and root cause identification skills
• Ability to work effectively at all levels in an organization
• Ability to design/facilitate workshops and training sessions
• Ability to design and implement User Adoption Plans
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools, and phases of the project lifecycle
• Experience with large-scale organizational change efforts

Responsibilities

• Assess a client’s current state and understand the baseline of change needs
• Complete change management assessments, identify key stakeholders, and work closely with sponsors in defining project/initiative goals and success criteria
• Partner with clients, project managers and technologist in creating recommendations/solutions for change and implementing agreed upon solutions based on Microsoft and Quisitive best practices
• Design and deliver change management solutions based on potential need for communications, employee development, training, and governance
• Apply a structured methodology and lead change management activities within the defined scope of the project SOW
• Design and facilitate Change Management Workshops created to help organizations understand how Microsoft tools can be successfully configured/rolled out so that business meets/exceeds defined goals
• Provide insight into new opportunities with the client based on knowledge learned during the engagement Sponsorship Development
• Manager and Supervisor Coaching
• Employee Development
• Organizational Development
• Resistance Assessment and Management
• Process (governance) Documentation, Development and Refinement
• Creation of Early Adopter and/or Champions Programs
• Support change management at the organizational level
• Partner with internal project manager and technicians in developing solid solutions to achieve success
• Lead Organizational Change Management (OCM) aspects of a project to include: Mapping milestones and tasks for project completion
• Advising project change and reasoning, if needed
• Leading Organizational Change Management workstream for self and sometimes OCM project team (larger projects)
• Work with internal management to ensure project health regarding OCM efforts
• Communicate openly and honestly
• Listen and engage others with respect
• Build healthy relationships
• Work with people with a vast range of interests, capabilities, and personality
• Hold oneself accountable for own actions
• Lead self or small OCM project teams to achieve desired success
• Work well as an individual, as well as be a productive team member
• Work with integrity as all times

Preferred Qualifications

PROSCI certification