WorkWave is hiring a
Senior Client Success Specialist

Summary

The job description is for a Senior Client Success Specialist at Coalmarch by WorkWave. The role involves managing marketing strategy and retention of mid-market clients, coordinating with various teams, and maintaining open lines of communication with small business clients. The company offers flexibility in working from the office or remotely, and provides a robust benefits package including health and dental, 401k with company match, flexible time off, tuition reimbursement, employee assistance program, virtual medical care, quarterly awards, regional discounts and perks, and opportunities to participate in charitable events.

Requirements

• 3-5 years of full-time professional experience in an account strategist, project management, or customer service/client-facing role preferably within a marketing agency
• Excellent organizational and time management skills are required
• Foundational knowledge of core account management and client communication tactics is required

Responsibilities

• Be responsible for the overall marketing strategy and retention of mid-market clients in the home service industry
• Act as the main point of contact for clients, leading meetings, presentations, and difficult conversations
• Maintain all retention efforts for specific clients: managing risk accounts, performance improvement plans, account management tactics, etc
• Identify and implement client opportunities when it comes to additional products and services provided by WorkWave
• Coordinate and execute client requests within scope
• Work collaboratively with digital marketing team members to employ the best marketing strategies for clients
• Work collaboratively with project coordinators to ensure tasks are being executed fully and on time
• Work collaboratively across all teams at WorkWave to ensure the client's experience is as streamlined as possible
• Manage expectations and maintain open lines of communication with small business clients to improve satisfaction and retention

Preferred Qualifications

• Digital marketing experience is preferred but not required
• Client-facing agency experience is preferred but not required

Benefits

• Employees can expect a robust benefits package, including health and dental and 401k with company match
• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community