Senior Community Trainer

Summary

Join Inspiren as a Senior Community Trainer to lead and scale customer-facing training programs. Reporting to the Head of Community Training, you will manage daily training operations, support the Inspiren Learning Center, and ensure effective education throughout the customer journey. Key responsibilities include delivering training, maintaining educational standards, and collaborating with cross-functional teams to drive customer engagement and product adoption. You will also track training metrics, manage content, and provide input for case studies. The ideal candidate has 5+ years of experience in training, customer onboarding, or implementation support, preferably in healthcare or SaaS. This remote position offers a competitive salary ($115,000-$130,000) plus equity and benefits.

Requirements

• 5 years in a training, customer onboarding, or implementation support role (preferably in healthcare or SaaS)
• Strong communication and presentation skills, both in-person and virtual
• Experience developing and delivering engaging training content
• Familiarity with LMS tools, customer training platforms, and tracking KPIs
• Highly organized, self-motivated, and detail-oriented
• Comfortable working cross-functionally in a fast-paced environment

Responsibilities

• Deliver and facilitate customer training across implementation, go-live, and ongoing education phases
• Support the development and maintenance of training plans and materials aligned with our training framework
• Manage scheduling, coordination, and delivery of live and asynchronous training sessions
• Track participation, completion, and engagement metrics across training programs
• Ensure training content is up-to-date and aligned with product updates, customer needs, and compliance standards
• Assist in maintaining a library of pre-packaged training modules tailored to various customer segments and roles
• Support the upkeep and expansion of the Inspiren Learning Center and related knowledge assets
• Work with Implementation and Clinical Success teams to ensure training pathways are effectively executed
• Monitor and report on customer progress, proficiency, and training effectiveness
• Provide input for case studies and success stories that highlight effective product adoption
• Collaborate with Product, Marketing, and Clinical Success to ensure training materials reflect evolving messaging and product capabilities
• Relay customer feedback and usage patterns to inform product and training updates

Preferred Qualifications

• Experience in HIPAA-compliant environments
• Knowledge of EHR systems (e.g., ALIS) or healthcare workflows
• Instructional design or adult learning certification

Benefits

• Medical, dental, and vision
• Flexible PTO