Senior Compliance and Privacy Manager

Summary

The job description is for a Senior Compliance and Privacy Manager at CareMessage, a health equity technology company that provides communication solutions to safety-net organizations. The role involves creating and reviewing compliance policies, auditing processes, and maintaining regulatory compliance with Healthcare (HIPAA) and Messaging regulations.

Requirements

• Possess comprehensive understanding of and remain current on key compliance mandates and legislation related to Voice/SMS messaging, Privacy, and Healthcare, including but not limited to: HIPAA, TCPA, STIR/SHAKEN, & other state mandated Privacy Acts such as CCPA, VCDPA, etc
• Demonstrated experience with Project and/or Program Management in a cross-functional capacity
• Proven familiarity with contractual terms, language, and implementation
• Highly organized and detail-oriented, with strong emphasis on thoroughness
• Strong interpersonal skills with ability to interact and build rapport with executive-level external clients and internal stakeholders
• Exceptional written and oral communication skills
• Ability to identify and manage priorities
• Capable of multi-tasking and working independently
• Positive attitude and team player
• Expert proficiency on Microsoft Office and Google Suite
• You have experience working remotely
• You have a commitment to supporting and fostering diversity and inclusion within the teams you have worked with (We have a global team and you will regularly collaborate with people from a variety of walks of life)

Responsibilities

• Draft, edit, review and interpret Contracts, Policies, Business Associate Agreements, Terms of Service, and other similar contractual documents, through the lens of compliance considerations and mandates
• Remain up-to-date on new regulations in our space that have ramifications for our product, business, and/or customers and their patients
• Review and assist with the selection and implementation of related compliance training resources for workforce
• Lead initiatives that increase our team’s awareness of and responsiveness to compliance requirements including internal training, audits, etc
• Advise on investigations and risk assessments of potential privacy breaches, if needed (rare)
• Conduct compliance risk analyses and make recommendations and decisions to best protect the company
• Develop relationships with external SMEs, industry groups, and legal counsel as it pertains to compliance related topics
• Participate in synchronous and asynchronous product discussions to advise on compliance-related implications
• Draft internal and external facing communications to help our team and our customers remain aware and compliant with all regulations
• Be an advocate for compliance within the company
• Build and maintain strong relationships with peers and stakeholders

Preferred Qualifications

• Legal background
• Experience working closely with Product Development functions (Product/Engineering)
• Experience working in the B2B SaaS space

Benefits

• Competitive salary and benefits packages
• Flexible work hours; fully remote team
• We believe in equal work for equal pay: all team members performing the same role at the same level are paid similarly, regardless of where they are in the world
• Paid parental leave for biological and adopted children
• Half-day Fridays, every Friday
• 18 paid company holidays, including a one week mid-year and one week end-of-year break
• 9 wellness days to be used for self-care- or anything that comes up in life
• 15 days of PTO
• 1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter
• Generous medical, dental, and vision insurance for employees and their families
• Health Savings Accounts and Flexible Spending Accounts
• 401k retirement plan
• Short & long-term disability insurance
• $100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources
• PerkSpot: Instant access to discounts on products & services from hundreds of vendors
• Annual budget for professional and personal development (webinars, online courses, books, and more)
• Volunteerism incorporated in onboarding and encouraged on an ongoing basis