Senior Coordinator, People Operations

Summary

Join Crisis Text Line's People Operations team as a Senior Coordinator! This role supports crucial HR functions, including benefits administration, HRIS data management, compliance, and payroll. You will be responsible for coordinating employee benefits, maintaining HRIS data integrity, ensuring compliance with labor laws, and providing general HR support. The ideal candidate possesses at least two years of relevant HR experience, proficiency in HRIS systems, and strong communication skills. Crisis Text Line offers a competitive salary, a robust benefits package including comprehensive health insurance, paid time off, retirement plan, and parental leave, and a commitment to employee well-being and professional development. This position is remote and requires a reliable high-speed internet connection. Only candidates in specified states are eligible.

Requirements

• Minimum of 2 years of relevant experience as an HR Coordinator or related role
• Ability to appropriately manage confidential information
• Superior communication skills, including internal communications experience
• Project management and change management skills
• Focus on teamwork and positive impact
• Demonstrated approachability and active listening skills
• Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc

Responsibilities

• Coordinate and administer employee benefits programs, including medical, dental, vision, life insurance, and retirement plans
• Maintain implementation and connection of benefit brokerage and HRIS platforms
• Serve as the primary point of contact for benefits vendors to ensure employee inquiries are addressed
• Assist with medical, dental, vision, life, and 403(b) administration, including claims, enrollment, changes, and terminations
• Support open enrollment activities, including communication, education, and troubleshooting
• Maintain knowledge of updates to state and federal benefit requirements
• Provide the full life cycle administration support of FMLA, STD, LTD, paid/unpaid personal leaves, and ADA accommodation requests
• Support Finance as a backup payroll administrator
• Prepare and submit payroll information to the Finance department on a bi-weekly basis. Run reports to audit and crosscheck employee information in the HRIS after payroll is submitted
• Research payroll errors and recommend corrective action
• Interface with third-party benefit administrators as necessary to ensure accurate and timely processing of benefit deductions
• Serve as point person for user inquiries and questions related to training, self-service capabilities, and access
• Ensure the accuracy and completeness of employee records in the HRIS and across all platforms
• Perform regular audits to maintain data integrity and compliance
• Act as a point of contact for troubleshooting HRIS issues and escalating to vendors as needed
• Facilitate the part-time to full-time employee conversion process
• Ensure timely follow-up of unemployment claims and leave administration
• Ensure compliance with all applicable labor laws, company policies, and federal and state regulations regarding benefits, compensation, and leave administration, including (but not limited to) FLSA, ACA, FMLA, ADA, EEOC, ERISA, HIPAA
• Respond in a timely manner to auditing requests to include BLS, Salary Surveys, etc
• Support the documentation and communication of HR policies and procedures
• Manage requests for employment verification and PSLF requests
• Coordinate and maintain mandatory employee compliance training
• Participate in onboarding and offboarding processes to enhance employee experience
• Provide backup support for other HR team functions as needed

Preferred Qualifications

• BA/BS preferred - SHRM, PHR, or CEBS certifications desired
• Proficiency in payroll/HRIS and benefits systems, Trinet is preferred
• Experience in benefits administration, including claims, enrollment, terminations, etc. is preferred
• Prior experience in benefits administration or wellness program support is preferred

Benefits

• 20 paid holidays including: Federal holidays like Juneteenth and Labor Day, Election day, Holiday break from Dec 24 through January 1, 2 renewal days, 2 floating holidays
• Flexible paid time off, including: 15 vacation days, 3 personal days, 7 sick days
• Medical, dental, and vision benefits for the staff member and family at no cost to the employee
• 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
• 12 weeks paid parental leave (after 6 months of employment)
• Student loan repayment (after 2 years of continuous full time service)
• Family support through a virtual childcare platform
• Stipends/Allowances: Mental health (Monthly), Internet Service (Monthly), Professional Development (Annual), Wellness (Annual), Home office setup (One time/First year)