Senior Corporate Partner Success Manager

Summary

Join InStride as a Sr. Corporate Partner Success Manager and manage our most strategic clients. You will develop partner growth strategies, meet annual targets and retention objectives, identify expansion opportunities, and foster advocacy. Success hinges on building strong relationships with partners and collaborating with cross-functional teams. The ideal candidate possesses strong business strategy and consultative skills, along with proven success in account and customer success management. This role reports to the SVP of Corporate and Learner Engagement and requires 5+ years of relevant experience or a Master's degree and 4 years of experience. InStride offers a competitive compensation package and benefits, including a 401(k) plan with company match, flexible vacation policy, paid family leave, and best-in-class health care benefits.

Requirements

• 5+ years of B2B consulting, customer success, account management or sales experience; OR Master’s degree AND four (4) years of B2B consulting, customer success, management consulting, marketing, or sales experience
• Demonstrated experience leading and growing customer relationships across a diverse set of organizations, including the Enterprise
• Able to work with all levels of individuals within an organization, up to C-suite leaders, with proven experience supporting high profile clients and executives
• You demonstrate excellent independent judgment, carefully evaluating options and making decisions in the best interest of the company and its partners
• You possess outstanding interpersonal, verbal, and written communication skills, consistently maintaining a professional demeanor
• Committed to achieving results, you combine a bias for speed and action with high analytic accuracy and attention to detail
• You are flexible and willing to travel as needed (up to 20%)

Responsibilities

• Responsible for ongoing revenue targets through learner enrollments and account growth year over year
• Delivering and communicating return on investment for our clients throughout the customer lifecycle
• Track, analyze and communicate key success metrics to develop and execute against goals internally and with our partners
• Understand key operational elements of program design to ensure successful program growth and expansion
• Help drive compelling and comprehensive employee engagement strategies to drive awareness and adoption of the learning programs, in partnership with learner engagement experts
• Serve as the primary point of contact and account owner for a portfolio of corporate partners
• Develop and lead key client initiatives across your partners’ organization and drive strategic engagement with them
• Set and achieve partnership goals including enrollment, retention, engagement and the overall health of the partner / InStride relationship
• Find opportunities for customers to act as advocates (e.g. testimonials, case studies, interviews)
• Develop deep subject matter expertise on the end-to-end experience of our learners and corporate partners, identifying potential barriers, challenges and opportunities
• Collaborate cross-functionally to meet our business objectives and effectively coordinate with internal teams including marketing, product, academic partnerships, sales and support
• Collect and synthesize significant feedback to advise on decision-making and product strategy
• Provide your clients with valued partnership and thought leadership
• Be a trusted consultant at the executive level and beyond ensuring your partners stay up to date on the latest product features, new academic programs, standard methodologies and key initiatives
• Establish and lead a cadence of ongoing syncs with corporate partners and drive regular business reviews with leadership to evaluate success and align on upcoming opportunities
• Understand partner outcomes by communicating with customers, analyze customer health metrics, run Net Promoter Score (NPS) surveys and gather other feedback
• Maintain up-to-date corporate partner information in Salesforce and other sources of documentation
• Build presentation materials for various internal and external meetings

Preferred Qualifications

• Client relationship management: Exceptional ability to build trust and foster long-term partnerships through reliable follow-through and effective communication
• Strategic Thinking: Able to anticipate clients’ workforce and operational needs and to develop strategies and tactics that leverage InStride’s full capability to meet those needs
• Communication: Skilled at delivering clear, compelling presentations and conveying complex information persuasively to diverse audiences
• Analytical Skills: Proficient in analyzing data to uncover trends, solve problems, and make informed, data-driven decisions that drive measurable outcomes
• Operational Excellence: Demonstrated ability to optimize processes, systems, and tools for enhanced efficiency

Benefits

• 401(k) plan with company match
• Flexible vacation policy
• Paid family leave
• Best-in-class health care benefits
• Access to 2,800+ online certificate and degree programs through our Step Forward program