Sourcegraph is hiring a
Senior Customer Engineer

Summary

The job description is for a Senior Customer Engineer (pre-sales) role at Sourcegraph, a remote company that builds software to help developers code more efficiently. The role involves helping the pre-sales organization grow and working with world-class organizations. The responsibilities include learning about the products, setting up a sandbox instance, building relationships with peers, joining customer calls, getting demo certified, taking ownership of prospective relationships, serving as an advocate for customers, making internal contributions, establishing oneself as a thought leader, mentoring teammates, and troubleshooting Docker and Kubernetes environments.

Requirements

• You have at least 5 years experience in a relevant role such as Sales Engineering, Solutions Engineering, or Solution Architecture across a technical product
• You have experience selling Enterprise software solutions and have gone through the lived experience of the Enterprise process selling motions
• You have an innate curiosity of getting to the root of customer problems and understanding their motivations
• You’re excited about the prospect of being directly involved in the advent of generative AI!
• You are well versed in back end infrastructure architecture
• You are very technically inclined and have a propensity to code and or hack code
• You have experience writing code in one of the following (JavaScript, Python, Java, Go)
• You are a problem solver, love to troubleshoot
• You have experience troubleshooting Docker and Kubernetes environments
• Strong verbal and written communication skills, specifically across technical presentations and product demonstrations; ability to influence and excite a technical audience
• Either through direct experience or deep understanding, working knowledge of the end-to-end software development lifecycle and concepts such as continuous integration and continuous deployment. Note: You do not need to be a software engineer to be successful in this role!
• You have the ability to speak fluently with our developer champions and users (who are all developers themselves)
• You have the strategic mindset to be able to identify opportunities and potential solutions to solve both internal and external problems or gaps, and you can use your skills to apply the appropriate solution
• You enjoy building tools, templates, and technical enablement collateral
• You have an organized approach to work, with demonstrated ability to proactively manage a set of concurrent opportunities, to make difficult prioritization decisions, and to use data to guide decision-making
• You’re not afraid to learn a new skill to solve a problem that benefits or unblocks a deal

Benefits

• We pay you an above-average salary
• In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits