Grafana Labs is hiring a
Senior Customer Solutions Engineer

Summary

The job is for a Customer Solutions Engineer at Grafana Labs. The role involves owning the platform adoption and expansion experience for Grafana's customers, educating them on the use of Grafana, performing health checks, assisting with building critical SLA dashboards, working closely with the sales team, and more.

Requirements

• 5+ years of experience in technical sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Creative in solving Customer Adoption Challenges
• Proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis
• Deeply knowledgeable of the Operational Expertise in the Grafana Platform (LGTM)
• Extensive Grafana Deployment Design Expertise
• First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers
• Technical mindset and a desire to grow technically

Responsibilities

• Provide general design and implementation guidance and help to implement Grafana Cloud
• Educate customers on how to leverage the Grafana stack
• Perform monthly health checks and identify trends from support tickets
• Assist with building/modifying critical SLA dashboards within the production environment
• Work closely with our sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Propose, design, create, and present prototypes, demos, and proofs-of-concept to a wide variety of audiences
• Own the technical engagement with customers and help to close high-velocity opportunities
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Benefits

• OTE compensation range for this role is $215,000-$240,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process
• Benefits include equity, bonus (if applicable), and other benefits listed on our careers page